About the Role:

The Role: Application Support Engineer  - OSTTRA Hybrid 

Impact and Responsibilities: We are seeking an experienced Application Support professional to join the OSTTRA team in New York City. The role encompasses 2nd line technical application support for our Trade Processing applications, which are hosted on-prem, on clients prem or within the cloud. This person will report directly to the Regional Manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support.

Responsibilities:

• Provide second line client-facing technical support for issues escalated by first line support teams
• Apply strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner
• Work collaboratively with development team required for third line escalation
• Monitor system operations to detect potential problem and raise the appropriate service outage ticket to initiate the incident management process
• Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support

Basic Required Qualifications:

• 3+ years of related experience.
• University Graduate of Computer Science or Engineering degree, Master’s Degree is a plus
• Good understanding of Application Support processes
• Must be knowledgeable in the SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation using JIRA
• Must have fundamental knowledge in SQL and RDBMS
• Must have understanding of operating systems most especially Windows and Linux. Scripting experience (preferably including python) an advantage
• Must have fundamental knowledge of networking basics and topology. CCNA certification an advantage
• Ideally familiar with monitoring tools such as Splunk, Centreon, Solarwinds and Monolith
• Ideally would have experience of working in the Finance Industry
• Excellent understanding of software systems and technology
• Good understanding of Application Support processes and ITIL
• Good understanding of software support team functions and a solid understanding of the end to end application development process
• Knowledge of, or experience of working in the financial services industry would be highly beneficial
• Awareness of Derivatives products and Trade Processing (desirable)

Additional Preferred Qualifications:

• Confident Individual – able to represent the team at various levels
• Strong analytical and problem solving skills
• Demonstrated ability to work independently with minimal supervision
• Ability to prioritize and multi-task balancing technical, business and other drivers
• An Owner – Making sure tasks are followed through and completed
• Open minded, flexible and willing to adapt to changing situations
• Process Oriented – happy to recommend, work to and support good processes and controls
• Must be a good communicator both written and verbally for this role as this is also customer facing in addition to working collaboratively with internal teams
• Must be able to effectively communicate handover of issues inwards from APAC and outwards to US in a Follow the Sun support model
• Weekend work on a rotational basis required.

Compensation/Benefits Information: (This section is only applicable to US candidates). S&P Global states that the anticipated base range will be $85,000-$100,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

About OSTTRA

Candidates should note that OSTTRA is an independent firm