Jobs and Careers

Technical Project Manager, Institutional Services

The New York Public Library

New York City, United StatesRemotefull_timeVerifiedPosted 6 Aug 2026

💰 $110,000/yr($100,000/yr – $110,000/yr)

About the role

Technical Project Manager, Institutional Services

Department: Digital

Employment Type: Temporary

Location: Stephen A. Schwarzman Building

Reporting To: Shelley Dexter

Compensation: $100,000 - $110,000 / year

Description

This is a temporary four year fixed term grant-funded role. This role is hybrid and requires working three days in the office in NYC.

Overview
NYPL Digital is responsible for the digital transformation of the Library, delivering robust core patron-facing services through digital platforms. This is a great opportunity to play a pivotal role in facilitating the next major step forward in enabling NYPL researchers around the world to find and access NYPL’s unique digital collection of materials.

We are seeking a Technical Project Manager to join the Institutional Services team, bringing solid experience in leading agile teams across the full lifecycle of product development. The primary function of this role will be to lead the project team responsible for building the applications that support patrons' access to digital library cards, educational services, and single sign-on. A successful candidate will thrive working through ambiguity to drive clarity and consensus, and be proactive in identifying and mitigating risks and issues.

This is a four year, grant funded temporary position.

Some expectations for this role are that within:

1 month, this person will:

Understand the functional structure and core mission of NYPL
Understand the organization, roles, and culture within the Digital Team, stakeholder, and leadership groups
Organize project documentation and artifacts; take ownership of scrum ceremonies, project deliverables, and build project plans

3 months, this person will:

Gain an understanding of the institutional strategy and how the projects and deliverables contribute to institutional goals
Establish strong, collaborative relationships between team members, stakeholders, and leadership
Identify opportunities for process improvement and develop strategies to address them

6 months and beyond, this person will:

Lead robust, aligned, high performing project teams
Drive development and execution of sprint, quarterly and annual goals
Take responsibility for overall delivery and management of all assigned projects

Responsibilities:

Lead end-to-end product development processes from inception through delivery
Develop communication and capacity plans, project timelines, and provide project status updates to department and cross-functional Library partners
Identify and mitigate project risks and issues
Lead all scrum ceremonies, with a focus on team process and enabling rapid product development
Oversee partner vendors or agencies that may be involved in project delivery
Support annual and quarterly roadmapping for the Institutional Services team
Own progress tracking of established goals, and proactively adjust processes and plans as needed
Other duties as assigned

Required Education, Experience & Skills

Required Education and Certifications

Bachelor’s degree - OR - 5 year’s experience managing software and/or web application development projects as a project manager/technical project manager.
PMP and/or CSM

Required Experience

5 years' experience in project or program management with software and/or web application development teams and projects

Required Skills

Proven ability to:
- Develop and manage project timelines, escalating risks and dependencies as needed
- Proactively identify problems and propose solutions
- Operate both strategically and tactically
- Work both collaboratively and independently to achieve planned results
- Drive highly visible projects with cross-functional teams
Excellent verbal and written communication; strong presentation skills
Demonstrated experience as Scrum Master, leading a team of engineers, designers, and QA
Demonstrated experience managing external vendors, consultancies, or agency teams
Understanding of backend and frontend technologies
Innate curiosity in working with emerging technologies, specifically AI