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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Head of Platform Services will define and lead the strategic vision, design, development, and management of scalable and efficient platform solutions across various domains, including Middleware & Messaging, Observability & Monitoring, Automation Platforms, Robotic Process Automation, and ServiceNow Platform Development. This role involves strategic planning, product design, platform management, and ensuring compliance with security policies and standards. The Head of Platform Services will collaborate with cross-functional teams to integrate platform solutions, enhance system visibility, and support business objectives. Additionally, this role will drive change management initiatives, promote a culture of continuous improvement, and ensure regulatory compliance in a complex enterprise environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

Strategic Leadership
1.    Vision and Strategy: Develop and communicate a clear vision for platform services, aligning with the organization's overall business goals and technology roadmap.
2.    Innovation and Improvement: Drive continuous innovation and improvement in platform services, ensuring the adoption of cutting-edge technologies and best practices.
3.    Stakeholder Engagement: Foster strong relationships with key stakeholders, including business leaders, technology teams, and external partners, to ensure alignment and collaboration.
4.    Change Management: Lead change management initiatives to embed new practices and technologies within the organization, promoting a culture of agility and adaptability.
5.    Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the success and impact of platform services, making data-driven decisions to optimize performance.

Middleware & Messaging 
6.    Strategic Planning: Develop and execute a comprehensive strategy for scalable Middleware & Messaging platforms aligned to business and technology objectives.
7.    Product Design and Development: Lead the design and development of innovative Middleware & Messaging solutions that are aligned to business requirements, and provide reliability, performance and are secure by design.
8.    Platform Management: Integration and implementation of messaging systems, middleware platforms and API’s to support seamless application interoperability.
9.    Stakeholder Collaboration: Monitoring and optimization of platform performance, continuously improving reliability, scalability and security.
10.    Compliance and Security: Ensure platforms adhere to security policies, compliance standards and best practices.
Observability & Monitoring 
11.    Develop and execute a comprehensive strategy for observability and monitoring to align with business goals and technology roadmaps.
12.    Lead the design and development of innovative monitoring solutions that enhance system visibility, reliability, and performance.
13.    Oversee the management and optimization of monitoring platforms, ensuring they are scalable, secure, and efficient.
14.    Collaborate with cross-functional teams to integrate monitoring solutions into existing systems and support business objectives.
15.    Ensure that monitoring solutions adhere to security policies, compliance standards, and best practices.
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