Head of Global Communications

Job Description:

Head of Global Communications

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 
 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
 

We’re looking for a dynamic, creative, and strategic communications leader to amplify our story worldwide. If you thrive in a fast-paced, high-energy environment and love being in the driver’s seat, this is your chance to join a team that’s leading ecommerce innovation. As the Director of Global Communications, you’ll be the powerhouse driving brand excellence across public relations, internal communications, social media, and content marketing. Reporting directly to the Chief Marketing Officer, you’ll shape brand perception and affinity, inspire your team, and ensure every touchpoint delivers a “wow” moment. This role is perfect for a bold leader who thinks creatively, executes flawlessly, and has a passion for building. 
 

This is a unique opportunity to grow and scale a multi-billion-dollar B2B brand with a unique story to tell. As the pioneer of ecommerce acceleration and one of the only female-founded companies in Utah, plus incredible ecommerce experts and thought leaders, we are poised to take our storytelling to the next level. You will collaborate with executives on company announcements and thought leadership pieces as well as other marketing functions to develop and execute communication strategies that support key brand moments and product launches. You will drive our share of voice across key media partners and publications, amplifying Pattern’s narrative to generate interest and consideration for our products, and fostering loyalty and love for the Pattern brand. This is a full-time hybrid role in the Corporate Marketing organization, reporting to the Chief Marketing Officer in our Lehi, UT office.
 

Frequently Asked Questions

What is a day in the life of the Head of Global Communications?

• Build and scale a world-class global PR function

• Maximize the impact of company announcements by driving consistent business press coverage through thought leadership, executive profiles, and compelling customer and partner stories

• Serve as a trusted advisor and thought partner to executives, to create and deliver compelling messaging for corporate announcements, product launches, and key business initiatives

• Develop a strong network of reliable global spokespeople to meet communication needs in every region

• Craft and execute a comprehensive global communications strategy that aligns with broader marketing, sales, and business objectives, reinforcing Pattern’s position as a market leader

• Oversee all facets of external communication, including media relations, thought leadership, public relations, and executive visibility

• Build and maintain relationships with top-tier media outlets, journalists, and industry influencers to secure positive coverage

• Support the development and continuous refinement of Pattern’s overarching narrative, ensuring it resonates with the market and fosters advocacy among prospective and current customers

• Identify and craft key messages and storylines that differentiate the brand in competitive markets, positioning Pattern as an industry leader

• Manage crisis communications and reputation management strategies for Pattern

• Work closely with the marketing team to ensure messaging is consistent across all channels and campaigns

• Lead and mentor a global team, fostering a collaborative, high-performance culture with opportunities for continuous developmen