Senior Customer Success Manager with Spanish

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Currently we are expanding our Customer Success Team and we’re looking for a new colleague to join us as a Senior Customer Success Manager (CSM) with Spanish language.

 We are operating from Central Europe - Slovakia & Czechia (you can work from one of our main offices in Bratislava, Slovakia / Brno, Czechia / Prague, Czechia or from home on a full-time basis) or you can be based in Spain. Your starting salary will be from 2 300 € gross per month (applicable for Slovakia only), along with restricted stock units and other benefits.

Could you be one of us?

• Help top e-commerce businesses boost their performance
• Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm
• Accelerate your career in fast growing SaaS company

As a Senior Customer Success Manager you will be part of experienced team and together you will:

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• On the client side, the CSM’s main role is to ensure that our platform delivers value to the client at every moment of the cooperation.
• You and our team will educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.

What we expect of the candidate:

• Ideally 2+ years in online retail /e-commerce analytics, marketing, media agency or similar. Ideally as an Account/ Planning / Strategic manager / CSM or other similar role.
• Advantage is also experience from SaaS companies, not mandatory. 
• Ability to understand and actively use analytical concepts to help customers develop strategies for marketing automation. 
• Basic familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• Growth mindset and strong will to learn new things. Independence in day to day work and challenges. Being generalist is advantage.
• Knowledge of e-commerce, marketing and the current trends in the industry.
• Working proficiency in English and fluency in Spanish language.

#LI-KP1

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
• We believe in flexible working hours to accommodate your working