Sales Enablement Manager / Corporate Trainer

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Applications: 

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters: 

We are seeking a world-class Sales Enablement professional who thrives at the intersection of facilitation, instructional design, and business performance in a fast-paced environment. This role is ideal for a high-impact facilitator and content designer who can command a room, design modern learning experiences, and translate complex product features, advantages, benefits, and processes into simple, compelling training that drives real behavior change.

As a member of our Sales Enablement team, you will play a critical role in accelerating seller productivity, improving customer outcomes, and supporting global go-to-market initiatives across Unified Communications, Contact Center, and AI-enabled solutions.

This is not a “check-the-box” training role. We are looking for someone who sees enablement as a strategic lever for revenue growth, not just content delivery.

Your key responsibilities: 

• Provide training support for Sales, Customer Success, Channel, Alliances, and Sales Development teams
  Facilitate instructor-led, virtual, and hybrid training sessions for new hires and tenured employees
• Create and maintain training schedules for onboarding, product releases and launches, and ongoing enablement
• Conduct needs assessments to identify skill gaps and recommend and build appropriate training solutions
• Design and develop blended learning programs, including:
• Instructor-led training (ILT)
  Virtual instructor-led training (VILT)
• Self-guided eLearning and microlearning
• Develop consistent and scalable training for new hires, experienced sellers, and partner audiences
• Prepare and distribute training materials such as presentations, job aids, exercises, and assessments
• Leverage AI tools and effective prompting techniques to accelerate content creation, personalize learning, and support rapid iteration of enablement assets
• Partner with Sales, Product, Marketing, and Operations to align training with business priorities
• Evaluate training effectiveness using learner feedback, performance data, and adoption metrics
• Use AI-assisted insights and analytics to continuously improve training content and delivery
• Represent Sales Enablement with internal stakeholders, partners, and cross-functional teams
• Support continuous improvement of enablement processes, tools, and best practices
• Comfortable learning and teaching systems, such as Salesforce, Gong.io, Success 360
• Drive Salesforce hygiene & workflow adoption
• Build Gong scorecards & coaching frameworks
• Optimize Sales Navigator usage
• Support Success 360 / CS tools
• Translate tech into behavior change
• Work as a fully competent, collaborative member of the Sales Enablement team
• Define expected outcomes for training initiatives and track their impact on learner performance and adoption.

What you’ll bring:

• We accept that no candidate checks every box. We actively welcome applicants who bring unique experience, transferable skills, and the drive to grow in the role. 

Required

• Bachelor’s degree or equivalent professional experience
• 3+ years of experience in Sales Enablement, Sales Training, Corporate Training, or Instructional Design
• Proven experience facilitating live training for sales or customer-facing teams
• Strong communication, presentation, and facilitation skills
• Ability to manage multiple training initiatives simultaneously
• Comfort working in a very fast-paced, constantly evolving environment

Experience we consider a plus

• Experience in SaaS, UCaaS, CCaaS, CPaaS, or technology-enabled sales environments
• Prior experience carrying a sales quota or working directly in sales
• Experience designing blended learning programs using adult learning principles (ADDIE preferred)
• Familiarity with LMS platforms, CRM tools (Salesforce highly preferred), and enablement platforms (Highspot preferred)
• Knowledge and skilled in Rise Articulate
• Experience using AI tools to support learning design, content creation, coaching, or performance enablement
• Ability to wr