Head of Claims

About Vouch:

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role will ideally be based in our New York or San Francisco office. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

Why this role matters:

Claims is where clients feel the value of a broker most acutely. A great claims advocate can turn a stressful situation into a defining moment of trust, and that trust drives retention, referrals, and long-term client value. Today, Vouch doesn’t have a dedicated claims function. We’re building one from scratch, and we’re doing it differently.

This is not a traditional claims hire. We’re looking for someone who will build an AI-native claims function, partnering closely with our Applied AI team to design, manage, and orchestrate AI agents that make this the highest-leverage claims operation in the industry. You’ll combine deep domain expertise with a genuine drive to push the boundaries of what one person can accomplish when they have the right tools. The goal is a one-person function by design, not by accident, with AI doing the heavy lifting on triage, drafting, analysis, and tracking so you can focus on the relationships and judgment calls that actually move outcomes.

What You’ll Do: 

• Own the end-to-end claims advocacy experience for Vouch clients, from first notice of loss through resolution
• Partner with the Applied AI team to design and orchestrate AI agents for claims triage, coverage analysis, client communication, and carrier follow-up
• Continuously identify opportunities to automate and improve claims workflows, building the playbook for what an AI-native claims function looks like at scale
• Design a tiered service model: notification-only on simple claims, guided advocacy on most matters, full hands-on management for complex, high-stakes situations
• Act as the senior advocate and escalation point on material claims, engaging carrier claims teams, defense counsel, and clients’ executive and legal leadership directly
• Build and maintain strong relationships across the carrier claims community to drive better outcomes for Vouch clients
• Partner with Placements and Client Management to turn claims insight into better coverage, pricing, and renewal outcomes
• Translate claims data into a clear point of view on loss trends, coverage gaps, and carrier performance to inform placement and product strategy
• Be a credible, expert voice in new-business conversations and major-client retention moments where claims capability is a deciding factor
• Partner with the CEO, COO, and General Counsel on claims-related risk and escalation decisions
• Represent Vouch externally at industry events, with carriers, and with sophisticated client counsel

About You:

• 8+ years of claims experience across management liability, professional liability, cyber, and/or other commercial lines relevant to technology and life sciences compan