Assistant Multi-Property IT Manager

<div> <div> <span><strong>Overview of Position’s Responsibilities</strong></span> <p> </p> <p><span><strong>In this leadership position, the Associate holds Accountability for the properties in scope. </strong></span></p> <p> </p> <p><span><strong>Key focuses in this role are:</strong></span></p> <p><span><strong>-              Lead and operate the iT discipline for properties and managed offices in</strong></span></p> <p><span><strong>            scope. </strong></span></p> <p><span><strong>-              Manage a team of iT resources.</strong></span></p> <p><span><strong>-           Provide support to Operations leaders for Owner relations and</strong></span></p> <p><span><strong>            negotiations on iT matters.</strong></span></p> <p><span><strong>-              Once handed over from the Direct Manager, accountable for new opening/acquisition construction oversight.</strong></span></p> <p><span><strong>-           Accountable for new opening/acquisition countdown and live operation.</strong></span></p> <p><span><strong>-           Execute Property Internet Support </strong></span></p> <p><span><strong>-              Work with Direct Manager on vendor management and product development for the assigned market.</strong></span></p> <p><span><strong>-              Accountable for day to day Hotel and Company Office iT operations.</strong></span></p> <p> </p> <p><span><strong><u>General</u></strong></span></p> <p><span><strong>Achieve balanced scorecard and annual goals as set.</strong></span></p> <p><span><strong>Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices.</strong></span></p> <p><span><strong>Accountable for keeping Direct Manager informed of iT technology environment, issues, initiatives and opportunities. </strong></span></p> <p><span><strong>Engages with, and primary escalation point, for Property Executive Committee. </strong></span></p> <p><span><strong>Escalation and discipline lead for Cluster iT team.</strong></span></p> <p><span><strong>Maintain operations direction and tie effectively to the iT long range plan.</strong></span></p> <p> </p> <p><span><strong><u>People</u></strong></span></p> <p><span><strong>Accountable for the direct reports</strong></span></p> <p><span><strong>Accountable for talent development </strong></span></p> <p><span><strong>Accountable for assigned properties vendor relationships/contracting/service levels. </strong></span></p> <p> </p> <p><span><strong><u>Product</u></strong></span></p> <p><span><strong>Responsible for the research of technology products in-the assigned property. </strong></span></p> <p><span><strong>Accountable for technology pilots that occur in assigned property.</strong></span></p> <p> </p> <p><span><strong><u>Process</u></strong></span></p> <p><span><strong>Accountable for the management of iT budget of the assigned property(ies)</strong></span></p> <p><span><strong>Engages with, and primary escalation point for Property GM, DOF and other Department Heads.</strong></span></p> <p> </p> <span><strong>Stakeholders</strong></span> <p><span><strong>iT Cluster team</strong></span></p> <p><span><strong>Area Director iT Operations</strong></span></p> <p><span><strong>Continent iT Team</strong></span></p> <p><span><strong>Property Management primarily the GM and DOF and other Executive Committee team members </strong></span></p> <p><span><strong>Infrastructure vendors</strong></span></p> <p><span><strong>Local hardware, software and service vendors </strong></span></p> <p><span><strong>Business leader of the company managed offices</strong></span></p> <span><strong>Measurements of Success</strong></span> <p> </p> <p> </p> <p><span><strong><u>General</u></strong></span></p> <p><span><strong>Meet or exceed SP rating for assigned balanced scorecard and annual goals.</strong></span></p> <p><span><strong>Meet Network security compliance.</strong></span></p> <p><span><strong>Support operations directions and tie effectively to iT long range plan.</strong></span></p> <p><span><strong>Operationally satisfactory IT operating health/targets of assigned Hotels and Company offices i.e. manning, planning, CAPEX, budgets, P&amp;L, support and escalation, business processing etc. </strong></span></p> <p><span><strong>Design and deliver executive level presentations, communications and status updates.  </strong></span></p> <p><span><strong>Perform own decision making where practical and escalate/engage/inform Direct Manager iT where appropriate.</strong></span></p> <p><span><strong>Pass technology related Internal and PCI audits.</strong></span></p> <p><span><strong>Meet iT PCI related audit compliance.</strong></span></p> <p><span><strong>Meet iT Technology Internal Audit compliance.</strong></span></p> <p><span><strong>Manage iT costs and reduce where feasible.</strong></span></p> <p><span><strong>Resolve Property / Owner payment issues in partnership with Finance.</strong></span></p> <p>