Program Manager (Custodial Operations - AM Shift)

Required Security Clearance Level: Active Top Secret/SCI (With Polygraph)

Shift: 7:00am - 4:00pm (60-minute lunch); Monday - Friday

Salary: $110,000.00 per year

Essential Functions:

· Complies with all Agency policies and procedures and follows contract specifications

· Establishes and maintains positive relationships with government facility staff

· Accepts service requests and with CA approval provides service based on agreement

· Oversees day to day operation of assigned contract

· Personally observes work performed during all shifts on a regular basis

· Meets with supervisory staff regularly to facilitate process improvement

· Establishes job task schedules per contract specifications

· Reviews and responds to inspection/deduction reports

· Assures a high level of quality in performance of all work

· Resolves quality issues through a quality control program and staff training

· Establishes inspection procedures and guidelines for supervisors

· Conducts safety training and implementing of safety procedures and policies

· Keeps SDS book current and chemical list updated

· Hires, evaluates, and supervises all staff members

· Trains supervisors to perform to contract specifications

· Establishes training through vendors

· Schedules general maintenance and floor care services

· Prepares schedules and maintains daily time records for staff

· Maintains payroll and supply costs within budget.

· Inventories and orders supplies and uniforms with approval of the CA

· Receives and acts on reports and requests from contracting office personnel

· Presents ideas and recommendations to Contracts Administrator based on contract needs

· Analyzes, reviews, and suggests solutions to operational challenges

· Available within one hour during normal working hours and within two hours after hours to respond to contracting officer

· Attends meetings with government, facility, and customer representatives

· Observes, manages, and provides feedback to all staff to ensure accurate job completion

· Ensures compliance with dress code and personal hygiene standards for self and staff

· Complies with and ensures staff compliance with all building and security requirements

· Acts as supervisor, if back-up system fails

· Works cooperatively with HR to sustain employment for individuals with disabilities

· Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications

· Works with outside agency staff and job coaches to aid Chimes employees

· Passes and complies with CPR/First Aid training

 

Secondary Functions:

· Serves as a liaison with community agencies and job coaches to aid Chimes employees

· Assists in the planning and implementation of staff development programs

· Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without notice

 

Physical Abilities Needed to Meet Work Demands:

· Ability to stand or walk for long periods of time

· Ability to go up and down stairs

· Ability to reach above the head, bend, kneel, stoop, and crawl

· Ability to lift, carry, and push up to 50 lbs. as needed

· Ability to work in dusty spaces or adverse weather conditions

· Ability to see details on the floor, above the head, or on surfaces

 

Job Competencies Needed for Success on the Job:

· Ability to work independently and collaboratively with others

· Ability to maintain confidentiality

· Ability to work in a constant state of alertness and with safety always in mind

· Ability to communicate effectively with employees and government staff

· Ability to supervise and develop others

· Ability to make decisions and solve problems

· Ability to plan, implement, organize, and prioritize

· Ability to be flexible and dedicated to quality and customer service

· Ability to manage multiple tasks effectively

· Ability to react immediately to emergency situations

· Ability to analyze data and recommend corrective action

· Ability to read, write, and speak (communicate and relate information) English

· Ability to use technology for completion of specified job duties

· Ability to manipulate numbers

· Ability to maintain and submit reports, logs, and other paperwork in a timely manner

· Ability to understand a