New Balance - Customer Support - High English - Night Shift / Office Based

Who We Are 

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

Our Client 

New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. 

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

  
What’s your Mission? 

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. 
• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. 
• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. 
• Product expertise: Develop a deep understanding of our client's products and services. 
• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. 
• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. 

Requirements

Your Experience, Our Future 

• Excellent Communication: Fluent in English with exceptional grammar and spelling.  
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. 
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. 
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively. 

Benefits

Your Benefits Package 

• Start Date: 13th August 2025
• Contract: Temporary (3-month contract with 1-month probation period) 
• Position: Customer Support Agent
• Hours: 25 h/week
• Work Schedule: Monday to Friday, between 10:00 pm to 3:00 am
• Salary: €19,000 gross per year
• Holidays: 2 accrued days per month
• Work Model: Office working
• Training: 2 weeks of office based training, Monday to Friday from 3:00pm to 10:00pm
• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• New Balance: Vouchers for top performers 
• Well-being Support: Confidential counselling and resources.  

Let's chat about your future at CPM International!