Senior Manager, Global Investigations

Position Summary...

*This role requires relocation to Bentonville, AR. Relocation support is available if you meet the requirements.

The Senior Manager, Global Investigations – Marketplace Investigations, will lead investigations focused on identifying counterfeit/stolen products sold online, the use of proactive analytics to review potential risks in the marketplace environment, and proactively examining other potential e-commerce criminal activity. Additionally, this individual will mitigate known risks by providing solutions and process refinements and support where necessary investigations on our cyber team.

What you'll do...

• Conduct complex investigations, receiving and assigning allegations from a variety of channels; developing investigative theory; using specialized techniques to gather and evaluate evidence (for example, documents, surveillance video, testimony, media) to perform analysis and draw findings; conducting and directing interviews of direct and indirect witnesses and presenting findings to business unit and law enforcement agencies; identifying vulnerabilities and recommending process refinements; preparing investigative findings in a comprehensive, coherent and proficient report; preparing reports and evidence to meet legal and regulatory requirements for presentations (for example, courtroom proceedings, governmental agency proceedings); and testifying to findings.

• Develop and lead internal and external liaison responsibilities (for example joint coalitions, industry functional groups, legal counsel) by the identification of business owners and the establishment of relationships; providing consultation on potential risks and vulnerabilities of practices, services, and processes; and working with the Ethics and Legal departments and government agencies on investigative development.​

• Identify, relay, and communicate potential threats, vulnerabilities and risks across multiple disciplines by providing solutions and process refinements; researching relevant customer, industry, and technical matters and documenting findings; interviewing business owners to determine areas of vulnerability and deliverables; training customers on key issues; analyzing data for complex current and future trends (for example, fraud, theft, misappropriation, diversion, personal conduct, major crime); planning and executing proactive strategy for Investigations; and utilizing and analyzing electronic media (for example, spreadsheets, computer models) to identify potential risk trends.

• Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting your fellow associate’s efforts in these areas.

• Support an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices.

What you’ll bring… 

• Experience effectively using Excel, BigQuery, and a variety of analytical tools in an investigative capacity.

• You have experience in cyber investigations and/or e-commerce investigative methodologies, as it relates to identifying and investigating fraud in digital payments, gift cards, credit cards and other cyber-related fraud activities.  

• Experience in overseeing investigations that prioritize stolen or counterfeit investigations.

• You have a proven track record in conducting online investigations to id