Director, Product Management, Customer Experience, Oncology

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

BeOne Medicines is a global oncology biotechnology company committed to transforming cancer care through science, technology, and human connection. Guided by our core values—putting patients first, driving excellence, fostering ingenuity, and collaborating across disciplines—we are building an ecosystem that unites breakthrough therapies with exceptional patient experiences.

We’re seeking builders who want to reimagine healthcare at the intersection of empathy and technology - those who thrive where meaningful impact meets scale.

As Director, Product Management – Customer Experience, Oncology, you will define and lead the strategy for BeOne’s next-generation customer experience technologies for individuals affected by chronic lymphocytic leukemia (CLL). You’ll be responsible for architecting a seamless, compliant, and personalized customer experience—one that helps patients and caregivers navigate their health journey with confidence and clarity. You’ll partner with engineering, design, analytics, and marketing teams to deliver digital products that are data-informed, insight-driven, and human-first.

Essential Functions of the Job:

• Define and communicate a bold product vision and roadmap that connects BeOne’s mission to measurable patient and caregiver outcomes.

• Lead end-to-end product lifecycle, from strategy and MVP definition through release, learning, and iteration.

• Partner with engineering, UX research, design, marketing, and data science to deliver integrated, scalable experiences.

• Use data, experimentation, and user research to identify friction points and build solutions that deepen engagement and trust.

• Oversee platform integrations across Salesforce, CMS, analytics, and personalization tools, ensuring a unified data ecosystem.

• Establish and monitor KPIs including engagement, satisfaction, performance, accessibility, and conversion.

• Ensure full compliance with HIPAA, GDPR, and WCAG standards while maintaining frictionless user experiences.

• Drive agile execution, sprint planning, and release management across internal and external partners.

• Champion a customer-first culture, balancing measurable impact with empathy, inclusion, and accessibility.

We’re particularly interested in candidates who have scaled health, wellness, or experience platforms at leading consumer technology companies, or health startup similar environments, and who are motivated by impact in human health.

Minimum Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Design, or related field.

• 10+ years of product management experience, ideally in healthcare, biotech, or digital health.

• Proven ability to define strategy and deliver products that blend usability, scalability, and compliance.

• Deep technical fluency with Salesforce CRM/Marketing Cloud, analytics, CMS, and web architecture.

• Demonstrated success using data and behavioral insights to drive product optimization.

• Excellent stakeholder management, cross-functional collaboration, and communication skills.

• Strong understanding of regulatory and privacy frameworks in healthcare and patient engagement.

Preferred Qualifications

• Master’s degree or MBA.

• Experience at leading consumer technology companies, ideally in health, wellness, or customer experience.

• Expertise in AI-driven personalization, experimentation frameworks, and large-scale user engagement.

• Background in oncology, chronic disease management, or digital therapeutics a plus.

Supervisory Responsibilities:  

• None listed

Travel:  20%

BeiGene Global Competencies

When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork

• Provides and Solicits Honest and Actionable Feedback

• Self-Awareness

• Acts Inclusively

• Demonstrates Initiative

• Entrepreneurial Mindset