CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73006215

Requisition No: 859436 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73006215

 Pay Plan: Career Service

Position Number: 73006215 

Salary:  $41,517.24 - $55,115.04 / annually 

Posting Closing Date: 09/02/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Quality Assurance Specialist (Operations Analyst II)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Operations Analyst II position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Completing Quality Assurance tasks and reviews.
• Providing guidance and feedback to team members
• Assisting with Collaborative Monitoring
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• One year of Experience coaching, mentoring, or instructing others.
• Two years of experience conducting research and analyzing information to make decisions.*
• Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience. *
• Two years of experience within the Child Support Program Payment Processing and Fund Distribution unit.

SUBSTITUTIONS:

• College may substitute on a year for year basis of the required experience*

SPECIAL NOTES:

• This position is part time telework eligible after training and an acceptable level of proficiency is reached.

SALARY: $41,517.24 - $55,115.04

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Greg Ayers, (850) 717-6656, Greg.ayers@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:  If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this