Sr. Product Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Working within our Enterprise Technology Digital organization gives you the chance to advance Ford's reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We’re looking for insightful individuals with marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. You're a customer-centric product leader who thrives on building engaging digital experiences

In this position...

Join Ford as a Senior Product Manager in the Global Own Digital Team. This role is centered around delivering exceptional customer experiences (CX) by helping our vehicle owners with a dynamic, personalized web experience that shows we know them and their vehicle. As a Senior Product Manager in the Global Own Digital Team, you will focus on delivering business value to drive upsell and cross sell of vehicle software, services and accessories, improve efficiency, increase retention, and enhance customer satisfaction through the production of quality digital products.

Personalized customer interactions are at the heart of this role. You'll work to create a seamless and engaging web experience that anticipates and meets the unique needs of each customer. By leveraging data and insights, you'll ensure that every interaction is tailored to provide value, build trust, and foster long-term relationships with our customers.

Within your designated enterprise product line, you'll collaborate closely with teams of developers, designers, and business partners to deliver these personalized experiences. You'll support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. You must be able to work at the strategic level, generating innovative ideas for growth and change management, as well as at the tactical level, analyzing data, solving problems, and leading your teams to success

HYBRID is preferred but we will consider REMOTE: We’re looking for the best talent. 

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.

What you'll do…

Strategy & Planning (50%):

• Deeply empathize with and understand the end user to determine the fastest path to deliver value.
• Translate business goals and end user needs into a product strategy that balances those needs; communicate direction and product priorities to the development team, other matrixed teams, and third-party partners.
• Identify goals, metrics, and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings.
• Manage and groom the product backlog; make future decisions based on the value that will be delivered.
• Create and maintain comprehensive product roadmaps, prioritizing features and initiatives based on business value, customer needs, and technical feasibility.
• Challenge the status quo of the industry to bring new and innovative ideas to market and challenge the notion of “it can’t be done.”
• Understand the intricate behaviors of customers on their platform and how it relates to the success of other products; build stories using data with empirical evidence for product decisions.
• Build a strategy that scalably addresses common functionality for disparate product types and user journeys.

 

Delivery & Execution (30%):

• Translate front-end experiences into platform requirements.
• Formulate, test, and refine assumptions and hypotheses through user research and testing.
• Document, review, and ensure that all quality and change control standards are met.
• Create, prioritize, and accept user stories; incorporate them into release planning.
• Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements then action in a way that drives value.
• Participate in standups, iteration planning sessions, product demos, and retrospectives.
• Condense complex technical concepts into