Senior Sales Strategy Analyst, Customer Success

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

In this role as a Senior Analyst for our Customer Success team you will have the opportunity to own business-level data and analytics projects, lead deep-dive analyses to influence business decision-making and contribute to cross-functional initiatives to better serve Gitlab customers.

What you’ll do  

• Drive business cadences across planning and measurement in partnership with the Customer Success leadership team and larger go to market organization
• Develop and manage executive reporting on key metrics, formulate actionable insights and structure concise, clear presentations of findings, and prioritize issues as appropriate
• Support annual planning of strategic investments aligned to business outcomes 
• Identify opportunities to improve operational efficiency for leaders and individual contributors in the Customer Success teams with a focus on scale, transparency, and real time data driven decisions.
• Partner cross-functionally with Revenue Operations, Marketing, Product, and Finance teams to formulate and develop initiatives with global, cross-functional scope, independently managing from ideation to execution
• Conduct sophisticated, creative analyses for company-level priorities and clearly communicate results and empower leadership decision-making

What you’ll bring 

• 7+ years of relevant experience
• Demonstrated progressive experience in an analytical role, preference for B2B SaaS, Revenue Strategy/Ops, Business Intelligence/Analytics, or Management Consulting
• Hand on delivery experience with SQL, Tableau, and Excel, or similar analytical packages required
• Exposure to customer success business models including technical pre-sales, professional services, customer success management, or renewals
• Excellent quantitative analytical skills, creativity in problem-solving, and keen business sense
• Ability to think strategically, with an exceptional attention to detail to drive analysis projects form ideation and iteration to completion
• Extensive track record of building high-quality and complex models and effective presentations in collaboration with senior stakeholders
• Strong systems thinking and scaled solutioning bias
• Ability to thrive in a fully remote organization
• Experience using GitLab a plus

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.