Senior Data Scientist, Head of Customer Survey Platform Ops, Bellevue

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

The Role 

As a Senior Data Scientist in SAP Survey Operations (Corporate Strategy Group/CMI), you have a three-part job.    

• System Administrator of a production instance of Qualtrics managing roles/access, onboarding/training, usage/reporting, governance/compliance, and troubleshooting of instance-specific issues. 

• User Community lead for Qualtrics user groups @ SAP managing our community calls, MS Teams engagement, and Wiki documentation – using those channels to share product & process updates, best practices, and impactful programs being run across different parts of SAP.  

• Analyst/Practitioner in research working side by side with Corporate Strategy to support and improve our global survey tracking programs by leveraging Qualtrics, Python, DataBricks and other tools collect, analyze and present research finding across the business to action.  

  

What Success Looks Like in the Role 

• As an Admin, success is ensuring our users can self-onboard, adopt best practices, review existing research relevant to their role or group, and conduct research that is compliant, trusted and timely. 

• As a User Community Lead, success is bringing collective learning together so we get better and faster as a community and further the impact of survey research at SAP.  

• As an Analyst/Practitioner, success is working side by side with researchers across the company to develop and refine programs that deliver actionable insights.  By working in our real-world context on our larger programs you will become a better system administrator and community leader.  

 
A Day in the Life 

• As an admin, you will manage user access requests, surveys inbox triage about process questions and product troubleshooting, conduct annual user and survey audits, support global survey registration reporting, liaison with Qualtrics for POC of new features (AI, Discover, etc) and sunsetting of legacy features. You will also run the SAP Surveys Overview dashboard including weekly data uploads, monthly and quarterly metrics reporting.   

• As a community lead, you will schedule and post engaging Teams content and lead regular community calls, establish best practices by example, manage & disseminate internal compliance documentation, develop and host semi-annual enablement sessions on key features, and support process & product enablement resource management for satellite groups & elevated users. 

• As a practitioner/analyst, you will serve as a mentor and guide for power users, sharing best practices for building, launching, and managing projects and programs on the Qualtrics platform. You will also use data engineering tools & Qualtrics API calls to clean, update, and analyze data for feedback programs. By identifying significant trends and insights from survey data across a variety of initiatives and brands, you’ll help elevate research impact company wide. 

 

Your Background 

You are a data nerd at heart and you love to work with people to learn and grow together.  You know how to extract and ingest data into Qualtrics for the business to use. You are able to simplify the complexity in working with data. You care about understanding the customer, partner and employee experiences and want SAP to deliver experiences that align strategically with business goals. You also like to work with people and you’re not afraid of pre