VP of Hospitality Operations

Job Summary

Working as a Vice President of Hospitality Operations, you will serve as our point of contact for the client as well as lead the team and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our mission.

Key Responsibilities: 

• Leads, manages, and encourages a complementary team at a large account, with the goal of providing top-notch service to the client and community
• Drives and develops self and team towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.) 
• May serve on the district leadership team and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from team members and partners
• Cultivates a culture of transparency, understanding, education, safety, and accountability at the account
• Serves as the representative/brand ambassador within the district and community; attends key client and community events 
• Ensures the needs of the clients are met or exceeded, retain the account, find cross-sell opportunities, and assist in the rebid process as directed 
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition, and culinary
• Ensures adherence to local, state, federal, and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
• Maintains compliance regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
• Champions development within the account; conducts performance evaluations, along with succession planning, has full understanding of all roles within the operation
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes 
• Ensures consistent and fair administration of al policies and procedures

Required Qualifications:

• Educational minimum and work experience 
• Preferred Qualifications:
• Bachelor's degree and a minimum of three (3) years of management experience, preferably in food service, hospitality management, or other Support Services area 
• Is proficient in all aspects of food service management with a proven track record of success
• Has a consistent record of leading a business and a team, strong customer service, and good business and financial proficiencies 
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
• Champions the inclusive approach, and is proactive, positive, professional, and resilient
• Excellent computer skills and proficiency with Microsoft Office Suite and POS software 
• Occasional travel required in this position