Sr Mgr Digital Product Management

Job Summary

Lead the vision of specific areas of the eCommerce Experience. Drive and oversee the business process of planning, developing, testing, and delivering new features and enhancements to Medline’s eCommerce properties.
Collaborate with cross-functional teams and key stakeholders to identify, define, and design solutions to improve the customer experience and partner with IS to develop solutions to drive business results.
Focus on improving the overall customer experience, prioritizing feature enhancements to make our websites faster and easier for customers to use.

Job Description

Responsibilities

• Manage key B2B website projects prioritized as part of the overall eCommerce roadmap and partner with stakeholders to define and measure success with products/features.

• Manage the ongoing taxonomy project by partnering with each product division to ensure the structure of the company catalog is aligned appropriately.

• Own the vision and execution of a comprehensive portion(s) of the eCommerce experience. Identify revenue growth opportunities and ways to enhance our customer experience online.

• Build, refine, and maintain a roadmap of value driven products/features. Own the prioritization within your roadmap and story backlog.

• Prioritize and oversee the design, implementation and delivery of new products/features, as well as delivery new functionality to existing features.

• Create compelling business cases for products/features to ensure business value, benefits, and KPIs are well defined.

• Analyze and communicate product/feature performance and customer feedback post-launch, and respond quickly to diagnose and resolve issues.

• Collaborate with cross-functional teams and key stakeholders to gather business requirements. This includes collaborating with IS to develop and deploy new capabilities.

• Research new technology, software and tools to meet business needs as it pertains to the catalog data management system.

• Test and evaluate the effectiveness of products/features; refine as part of continuous improvement process.

• Make data-driven decisions, leveraging web analytics and customer feedback to optimize website results.

Management Responsibilities

Typically manages through multiple Managers and/or Supervisors

• Oversee major projects/programs/outcomes

• Budget responsibility

• Interpret and execute policies for departments/projects; develop, recommend and implement new policies or modifications to existing policies

• Provide general guidelines and parameters for staff functioning

• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies

Required Experience

• Bachelor’s Degree.

• At least 4 years of eCommerce experience managing technical projects or programs.

• At least 2 years of experience directly managing people including hiring, developing, motivating, and directing people as they work.

Knowledge / Skills / Abilities

• Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).

• Experience collaborating with (internal resources, external resources, both) to develop strategies that meet department goals within budget and established timelines.

• Experience leveraging data and analytics to evaluate current performance and identify gaps in eCommerce product offerings.

• Experience maintaining product ownership and providing support for features and enhancements, post-go-live.

Preferred Experience

• Bachelor's degree in Computer Science, Business, Marketing, or related field.

• Experience managing and overseeing offshore teams.

• Prior experience in the healthcare industry.

• Experience working in an Agile, Scrum, or Kanban environment.

• Knowledge of digital strategy, UI/UX, and basic SEO best practices and keyword research.

• Experience working with WordPress or equivalent content management system.

• Experience with using Jira or a similar system to track and maintain feature requirements and development progress.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growi