Solution Consulting - Lead Consultant (FICO CCS - Originations/Collections/Notifications/Fraud)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"FICO’s Customer Communications Services (CCS) is a premiere product leveraged by financial institutions to enhance their originations, collections, notifications, and fraud prevention strategies. CCS provides our customers with a virtual agent that can analyze data to determine appropriate actions and send customer communications via multiple channels. We are seeking a driven professional with a passion for software, business analysis, and professional consultancy. Your primary responsibility will be to ensure business requirements are defined and delivered. This role allows you to work with engineers, developers, sales, product managers, and clients.” – Solution Consulting - Director

What You’ll Contribute

• Work closely with clients to ensure business requirements are defined and delivered.

• Position the best practices and usage of the product to deliver value to our clients.

• Provide an understanding of test principles, tools, and methodologies to determine the right amount of testing required for a project, and to ensure quality software deployments.

• Solve problems and research issues within the application.

• Generate result analyzes of application reports to validate the performance of the application.

• You will be able to work closely with our customer project teams to ensure that all aspects of the implementations are delivered successfully and on time.

• Manage issues and enhancements identified throughout the project by working with the appropriate FICO team members.

• Works with the client to leverage best practice use of CCS to address communication needs.

• Represents the CCS product and its best practice usage to our client.

• Serve as the point of contact between the customer and Development Team on business requirements.

• Conduct workshops with the customer face to face or over the phone for consulting and issue resolution.

• Support client activities all through the implementation of the project life cycle.

• Work closely with customer project lead and entire project team to ensure that all functional deliverables are delivered successfully.

• Provide functional support during Go-Live.

• Works with the Client on their test plans and execution.

• Evaluate Client’s test cases and conditioned test data and compare to the requirements.

• Participate with the client during Client Testing; perform initial validation of errors, and triage/troubleshoot any issues found.

• Defect Management and proactive identification of risks to management.

• Implementing best-practice quality assurance processes, practices, and procedures

• Ensuring that the delivery team members follow established software QA methodology, guidelines, and standards.

• Regularly reassess current processes and improve as needed.

• Collaborate with other teams, including Development, Product Engineering and Production Support to release software.

What We’re Seeking

• Bachelor's degree in a technical (engineering, software, etc.) field or a bachelor’s degree combined with relevant years of experience.

• A few years of experience as a Business Analyst, Business Systems Analyst, or a Solution Consultant in the financial services space.

• Experience delivering software solutions in a financial services environment with the preference being banking applications.

• A great communicator, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

• Excellent troubleshooting skills, analytical problem-solving skills, and the ability to solve technical challenges.

• A team player who can bring a positive attitude and productivity in high pressure situations.

• Data Analysis skills with proficiency in Excel and, preferably, business intelligence software.

• Preferred background in Collections and Fraud for financial institutions

• 20-25% travel on a periodic basis as customer and implementation cycle requires.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competit