Customer Experience & Resolution Coordinator

Company Name

Blue Dot Heating, Air Conditioning

Overview

Pay Range: $22 -$24 /hourly, depending on experience and interview

Schedule: Monday - Friday 8:00am - 5:00pm, Weekends as needed. 

Position: Customer Care Coordinator - assisting Quality Assurance Manager

 

Blue Dot is seeking a Customer Care Coordinator to join our team. The individual selected for this role will work with the partnership of each department to help resolve complaints. Key objective is customer satisfaction and retention. Ensuring that customer complaints are handled, managed, and addressed, and resolved in a timely and successful manner.

 

 

What We Offer:

• Weekly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 13 days PTO + 8 paid holidays

• Company-paid life insurance

• Clean office environment with strong team culture

• Career growth within a national service network

• Learn more at www.myarsrewards.com

Responsibilities

What You’ll Do As A Customer Experience & Resolution Coordinator:

• Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers

• Investigate service quality issues including pricing, damages, and technician performance

• Document and track all customer complaints and QA trends in a timely and detailed manner

• Coordinate resolutions by working closely with local service center teams and leadership

• Review and respond to customer satisfaction surveys, especially negative feedback

• Deliver quality insights and provide quarterly complaint analysis by branch and region

• Ensure service consistency and continuous improvement in the customer experience

Qualifications

What You Need As A Customer Experience & Resolution Coordinator:

• Complaint resolution experience is REQUIRED

• 3–5 years of experience in customer relations, inside sales, or a similar customer-focused role

• Exceptional communication skills and attention to detail

• Strong computer and documentation skills

• Preference given to those with prior experience in customer satisfaction and retention.
• Must be computer literate with knowledge of Microsoft Office products.
• A proactive mindset, dependable attitude, and commitment to quality outcomes

Pre-employment drug screen and nationwide background check required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.