Product Delivery, Senior Associate - Card Marketing and Customer Experience Product

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Lending Innovations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
  Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Facilitate product owner adherence to agile guidelines through monitoring and reporting remediating where necessary. 
• Intake and assess product development requests from cross-functional products including assessments of readiness for consideration and validations of business needs. 
• Coordinate release management activities including go/no go confirmations from key stakeholders before code deployment and go-on to manage release day activities.
• Drive commitment for critical dependencies – including facilitating elaboration sessions, helping to secure resources, ensuring sprint alignment, etc.
• Maintain an ongoing deep knowledge and documentation of product controls across the project including evidence of validations, approvals, and action plans. 
• Manage key business operation deliverables including executive updates, updates to internal communication pages, and the provision of key artifacts to cross-functional teams when requested. 
• Work with the Product Owner to model rigorous prioritization protecting the book of work from external requests and distractions where possible.

 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Experience with agile product development techniques, principles and practices, experience supporting a product organization 
• Structured thinker, leveraging organizational philosophies and data driven approaches to influence actions 
• Commitment and self-motivation 
• Demonstrable experience working in banking or with financial products 
• Effective written and verbal communicator with excellent reasoning, organizational and presentation skills
• Proficient with the Microsoft Office suite and JIRA

 

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Intellectually curious, have a customer-first mindset, and passion for building new and innovative digital products
• Champions of customer experience across all user interactions, with particular focus on delivering simple/elegant digital solutions
• Excellent team players with ability to collaborate with functional areas to drive successful and timely project execution
• Results-oriented, with strong leadership and communication skills

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutio