Director, Revenue Operations (ROPS)

Posting Date

07/03/2025

5200 Virginia Way, Brentwood, Tennessee, 37027-7569, United States of America

We are seeking an ambitious, experienced Director of Revenue Operations (ROPS) to lead revenue cycle operations for a portfolio of strategic business initiatives. This includes responsibility for a medium sized team of revenue cycle professionals.

Join the Revenue Operations Team, where you can:

• Be part of the next generation of leaders at DaVita
• Contribute meaningfully to the unwavering pursuit of a healthier tomorrow
• Be and active member of a high-impact, widely-respected team of strategy, operations and continuous improvement professionals
• Collaborate directly with executive leaders to solve the toughest problems Revenue Operations faces
• Directly inform our vision for future success
• Develop goals and strategies that will guide us through upcoming industry changes 

Director of Revenue Cycle Responsibilities

Location: Brentwood, TN is preferred but, other remote locations will also be considered. This role is hybrid/remote with some in-office time required.

Travel: Some travel required (10%).

Operational Excellence: 

• Own the health, growth and business results of a revenue cycle team supporting multiple lines of business which are collectively referred to as SBI’s (Strategic Business Initiatives)
• Maintain a culture of compliance and ensure adherence to all compliance requirements
• Identify and drive continuous improvement initiatives to strengthen performance against key performance metrics and process controls
• Collaborate across the village enterprise to drive results with key partners
• Anticipate and proactively mitigate business risks

Strategic Thinking and Innovation:

• Establish short and long-term strategic plans based on multi-year objectives
• Analyze and understand complex problems and develop a robust approach to solve
• Use strengths, skills and experience to drive impact across a range of functions and disciplines
• Leverage analytical and quantitative skills to advance our understanding of problems and opportunities

Stewardship for People and Teams:

• Actively engage in the recruitment, hiring, and retention processes to build and maintain team strength
• Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values
• Adhere to talent development guidelines and performance management processes

Executive Communication:

• Synthesize critical analysis through oral and written communication
• Directly and concisely communicate ideas, insights, risks and recommendations to executive leaders
• Prepare for and facilitate executive-level presentations across various stakeholder groups
• Use influence to advance quality decision making and maintain focus on the most important stuff
• Partner with other leaders to drive results across teams

Continuous Development

• Maintain up to date knowledge of the various systems and support departments that directly impact revenue cycle operations 
• Maintain a current industry knowledge of healthcare revenue operations issues and trends 

Minimum Qualifications:

• Bachelor's degree required, Master's degree preferred
• Minimum of ten (10) years of related experience required
• Experience implementing complex systems and technology solutions that span across multiple geographies
• Experience with strategic planning and implementation of new initiatives
• Demonstrated ability to motivate others and lead large scale teams to execute enterprise goals.
• Strong knowledge and experienced practice with process improvement and project management methodologies, techniques, and processes

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What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
· Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
· Professional development programs: DaVita offers a variety of programs to help strong performers grow