Patient Service Associate

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of Duke Health’s four hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Occ Summary

Coordinate and participate in a variety of dutie s associated withdaily clinic preparation process, patient identificatio n, patient checkin/out, charge posting, cash management and patient appo intmentscheduling. Position also involves customer service, messagedistr ibution, ancillary scheduling and preparation and referralsmanagement.</ p>

Work Performed

Prepare for clinic visits by reviewing next day patients andcompleting next day preparation activities. Enterpre-visit orders andprepare new patient charts. Pick up X-rays, office c harts, medicalrecords, reports, petty cash and collections bag. File his tory sheets,ancillary reports and all other required patient record docu mentation.Return medical records. Attach HIPPA/Medicare documents to the encounter forms.Check-in patient upon arrival in the practice. Identify correct patientinformation in Maestro Care. Verify patient demographic data. EditMaestro Care as needed. Accurately identify the appropriate ac countfor patient visit. Present and educate patients on required forms a ndobtain signature as required by policy and procedure. Completes allMae stro Care check-in files and manage all appropriate alerts. Collectand p ost co-payments and balances on accounts due. Imprint all patientspecifi c chart documents and requisition/transmittal documents. Copy,file and d istribute insurance cards as indicated by procedure.Coordinate all labs/ procedures as requested. Maintain private physicianoffice charts.Prepareencounter forms. Investigate and account for missing encounterforms. Au dit encounter forms for completeness and accuracy beforebatching. Batche s encounter forms or charge posting in Maestro Care.Schedule tests and p rocedures. Complete and distributeancillary service requisitions.Explain billing to patientsaccording to PRMO credit and collection policies. De termine the amountof cash to be collected based on insurance plan.Check- outpatients. Make return appointments by scheduling patients into thecor rect appointment type, entering the primary care physician orreferring p hysician and scheduling tests and procedures.Answer telephone, take and deliver messages to physicians, nurses andothers. Report obtained medica l information from patients and referringphysicians accurately, complete ly and timely. Disseminate messagesaccording to practice communication s tandards

Knowledge, Skills and Abilities

Strong verb al and written communication. Basic PC and data entryskills. Knowledge o f medical terminology and telephone etiquette.Demonstrated ability to or ganize and prioritize work, provide oral andwritten instructions, intera ct tactfully with customers and establishand maintain effective relation ships with others. Must be able to applyspecific departmental policies r ules and regulations relating toverifying patient information, collectin g payments and maintainingrecords and forms.

Level Character istics

N/A

Minimum Qualifications

 

Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.

&nb sp;

Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robustexchange of ideas—an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h Systemmay include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.

 

Education

Work requires knowl edge of bas