Senior Director, US Patient Support

Senior Director, US Patient Support

Introduction to role

Are you ready to lead the charge in transforming patient support? At AstraZeneca, we are committed to turning ideas into life-changing medicines. As a Senior Director, US Patient Support, you will play a pivotal role in our Market Access Team, driving strategy and execution to ensure access and reimbursement for our diverse portfolio of products. This is your chance to design and enhance customer support programs that make a real difference. Reporting directly to the Executive Director, US Patient Support, you will be a key member of the US Patient Support Leadership Team. Are you up for the challenge?

Accountabilities

• Own the development and execution of all US Patient Support operations to ensure an optimal patient experience.
• Accountable for operations of functional teams including reimbursement, affordability, medical/business services, workforce management, operational training/quality, and product owners.
• Manage budget within accurate and timely headcount and expenses with regular financial reporting to senior leadership while driving efficiencies to maximize resource needs.
• Responsible for hiring decisions, effectively assessing and coaching managers.
• Share best practices across therapeutic areas and brands identifying common areas for continuous process improvement.
• Effectively integrate business process and technology offerings with key internal/external partners ensuring seamless support through the patient journey.
• Responsible for Key Performance Metrics (KPI), Service Level Agreements (SLA), and superior customer experience.
• Develop and implement efficient operating model with streamlined business processes, work instructions, and technology efficiencies utilizing an agile methodology.
• Function as a member of the US Patient Support Leadership Team and provide management insights.
• Comply with all laws, regulations, and policies that govern the conduct of AZ’s activities related to Patient Support Programs.

Essential Skills/Experience

• Bachelor’s degree; preferably in a relevant field (Marketing or Science).
• 10+ years of experience in healthcare, including a pharmaceutical company role.
• Prior leadership roles in Patient Support or Access Services/Strategy.
• Understanding of market access, patient affordability solutions, and healthcare delivery.
• Analytical skills including problem solving, forecasting, contract development and financial modelling.
• Proven negotiation & relationship building skills.
• Proven ability to lead teams in a matrixed organization.

Desirable Skills/Experience

• An Advanced Degree (MA/MS/MBA) or equivalent experience is preferred.
• Experience in functions within the pharmaceutical, biotech or related industry e.g., field account management, field reimbursement, managed care marketing, customer service & hub operations, etc.
• Proven experience working with or in a contact center.
• Agile Product Owner/Manager certification.
• Detailed understanding of AZ business model with knowledge of brand team operation, brand planning, and sales model.

The annual base pay for this position ranges from $ 211,708.00 - 317,562.00 USD. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program. Benefits offered include a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Why AstraZeneca?

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in o