Sr. Operations Manager

ESSESTIAL JOB FUNCTIONS

• Operational Leadership
  • Oversee the daily operations of the Managed Transportation division, ensuring on-time and cost-effective shipment execution.
  • Develop and implement operational strategies and standard operating procedures (SOPs) for LTL shipments to optimize efficiency and service quality.
• Team Management
  • Lead, mentor, and develop a team of operations specialists, dispatchers, and coordinators.
  • Set performance objectives, conduct regular performance evaluations, and create professional development plans.
  • Foster a collaborative, results-oriented work environment.
• Carrier Management
  • Establish and maintain strong relationships with LTL carriers and other transportation providers to secure competitive rates and reliable service.
  • Monitor carrier performance through regular scorecards, negotiations, and quarterly business reviews to ensure optimal service levels and cost savings.
• Continuous Improvement
  • Analyze key performance indicators (KPIs) and operational data to identify areas for improvement.
  • Champion process enhancements, technology adoption, and best practices for operational excellence.
  • Lead cross-functional projects to streamline workflows and enhance customer satisfaction.
• Customer Relationship Management
  • Collaborate with sales and account management teams to understand customer requirements, resolve service issues, and strengthen client relationships.
  • Participate in customer meetings and business reviews to provide operational insights, updates, and strategic recommendations.
• Risk and Compliance
  • Ensure all operations comply with federal, state, and local regulations (FMCSA, DOT, etc.), as well as company policies.
  • Develop and maintain risk management strategies for cargo liability, claims, and other operational risks.
• Budget and Financial Performance
  • Oversee the department’s budget, including operating expenses, labor costs, and carrier rates.
  • Track and report on financial performance, identifying cost-saving opportunities without compromising service quality.
• Reporting and Analytics
  • Prepare regular operational reports for senior leadership, highlighting key metrics, trends, and strategic insights.
  • Use data-driven analysis to guide decision-making and resource allocation

PHYSICAL REQUIREMENTS

• Talking, hearing, and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.

OTHER SKILLS AND ABILITIES

• Technical Skills:
  • Proficient in transportation management systems (TMS), warehouse management systems (WMS), or similar logistics software.
  • Advanced Excel and data analysis skills; familiarity with BI tools is a plus.
• Soft Skills:
  • Strong leadership and team-building abilities.
  • Excellent communication, negotiation, and customer service skills.
  • Detail-oriented with outstanding organizational and problem-solving capabilities

EDUCATION AND EXPERIENCE

• Education:
  • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field (Master’s degree or MBA preferred).
• Experience:
  • 8+ years of experience in transportation, logistics, or supply chain operations, with at least 3 years in a supervisory or managerial role.
  • Proven track record in Less-Than-Truckload (LTL) shipping and carrier management.

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

 

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leade