User Assistance Developer/Technical Writer

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

Like engineering, product, and UX, User Assistance (UA) is a core function. It goes into every app and every feature that SAP develops. It's the UI text that users see as they interact with our software, in-app feature walkthroughs and onboarding via WalkMe, and the content that appears when our customers interact with Joule. It’s the information that allows our users to install, configure, customize, and use SAP software -- but it's not documentation as usual.

 

As an experienced User Assistance Developer, you are responsible for the delivery and outcome of your assigned projects and product areas. Documentation, UI copy writing, generative AI and prompt writing, and WalkMe solutions are your primary deliverables. With your years of experience in technical communications, you are skilled at planning, verbally communicating, and following up on team or project meetings with your peers and colleagues in product and UX.

 

           

What You´ll Build

 

 

Tasks

 

• Author release notes, admin guides, end user help and publish monthly releases or off-cycle doc projects.
• Researching information needs of users through collaboration both internally with subject-matter experts in product management.
• Provide UI Copy for one or more products. Virtual collaboration required for requests in Europe, Brazil, India, and North America.
• Work with in-house AI solutions to efficiently product content.
• Follow SAP and Concur UA documentation processes.

 

Responsibilities

 

• Completes many documentation deliverables with autonomy while working collaboratively on projects involving UI copy.
• Ensures UI texts are clear and translatable and supports the tasks of the user.
• Acts as an advocate for an excellent user experience.
• Actively collaborates and communicates with internal stakeholders (e.g., product, release readiness, project managers, UX) to develop and review UA deliverables.
• Provides regular status updates to managers and immediate team members when applicable
• Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards.
• Gives, receives, and implements feedback on UA deliverables.
• Uses the Concur applications (mobile and web) to test the accuracy of UA deliverables.

 

 

What you bring

 

 

• Minimum 5+ years as a User Assistance Developer or Technical Writer
• 2 + years experience with UI copy writing
• 2+ years experience authoring and publishing with Ixiasoft Oxygen XML Editor
• 1+ years experience with AI prompt engineering, JIRA, and GitHub
• Excellent written and spoken skills in English. Communicates clearly and concisely in colleague interactions in person, via email/chat tools, or in virtual meetings. Senior UA peers never need to correct your work for spelling/grammar issues. Resume sand cover letters is your first and most important chance to impress us.
• Demonstrated communication skills required for hosting meetings and conducting Q&A sessions with subject matter experts.
• Proven User Assistance skills in the following areas:
  • Accountability: works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
  • Communication: contributes actively to build common ground for cooperation, communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

<