Repair and Maintenance Information Support Specialist

 

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

 

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

 

Requisition Summary

Are you ready to make a direct impact in helping to shape our future? In this vital role, you will be facilitating the transformation of our Service Repair Process Instructions and Repair Times to help reduce PACCAR’s long term warranty repair costs and drive customer uptime.

 

You will be responsible for managing and coordinating the processes for determining service repair process instructions and times for the Repair and Maintenance Information (RMI) platform. This includes defining and creating job steps within RMI using specific software programs.

 

Responsibilities Include:

• Work cross-divisionally and cross-functionally throughout the RMI program design, validation, and implementation phases, as well as post-program launch to maintain best business practices and continuous process improvements.
• Coordinate with a global team to successfully launch our RMI program, including active workshop engagement and attendance as needed.
• Technical aptitude and ability to succinctly communicate complicated topics, in a cross-functional work environment.
• Create and maintain service/repair process instructions “jobs” in RMI using Service Rapido Authoring Tool (SRAT) and Empolis Content Lifecycle System (CLS).
• Become a Subject Matter Expert (SME) for Repair Maintenance Information (RMI).
• Assist in development of training documents and procedures.
• Actively ensure the transition from Standard Repair Times (SRT) to Jobs Authoring is as streamlined as possible.
• Communicate with PACCAR stakeholders (Engineering, Aftersales, Dealerships, etc.) to ensure repair times and procedures align with product requirements.
• Understand and encourage Agile/Program Management Methodology.
• Occasional travel may be required both domestic and international (up to 15%).

 

Required Skills:

• Minimum of 3-5 years' experience in the trucking or automotive industry.
• Motivated to learn and utilize new software applications.
• Exceptional organization, attention to detail, reporting and time management skills.
• Ability to work on dynamic projects with minimal guidance.
• Must be able to work in a results-oriented environment with a diverse set of stakeholders and manage multiple tasks concurrently.
• Interpersonal skills and a team-oriented mindset.
• Continuous im