Senior IT Operations Manager

Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!

Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:

• Built In's 2026 Best Midsize Companies to Work For in New York City

• Built In's 2025 Best Places to Work For In New York City

• Built In’s 2024 & 2025 Best Startups to Work For In the U.S.

• Built In’s 2023 - 2025 Best Startups to Work For In New York City

• Fast Company’s Most Innovative Companies of 2022

• Business Insider’s Most Promising Consumer Startups 2022

• Forbes Fintech 50 2022

Role overview

Brigit is looking for a Senior IT Operations Manager to build, mature, and scale our internal IT Operations function. You'll partner closely with our VP of Engineering, Security, Compliance, and People teams to develop and execute Brigit's IT strategy. While you'll oversee one IT Support Specialist responsible for day-to-day help desk operations, this role is primarily focused on building scalable processes, improving security and compliance, driving automation, and ensuring operational excellence as Brigit continues to grow.

We're looking for someone who enjoys creating structure where it doesn't yet exist-someone who is a builder, a problem solver, and a hands-on leader who takes ownership, drives execution, and isn't afraid to roll up their sleeves to get things done.

What you’ll be doing

• Day-to-Day IT Operations

  • Own Brigit's day-to-day IT Operations strategy while partnering with our IT Support Specialist on daily support activities, providing mentorship, coaching, and prioritization

  • Work with our MSP to provision hardware and manage user onboarding and offboarding

  • Own VPN infrastructure - troubleshoot connectivity issues and manage certificate-based device access

  • Ensure compliance and consistent adherence to existing IT policies and procedures and develop/mature policies where they don’t exist

  • Review and update our IT Risk assessment on a quarterly basis

• Identity & Access Management

  • Own Identity & Access Management (IAM) across Brigit

  • Administer and continuously improve our Single Sign-On (SSO) environment with Okta, including SAML, SCIM, provisioning, deprovisioning, and role-based access control

• Security Infrastructure & Operations

  • Implement and maintain security configurations across software, hardware, and cloud infrastructure in line with audit standards

  • Manage security tooling: firewalls, SIEM, and intrusion detection/prevention systems

  • Evaluate new technologies that improve security, scalability, automation, and the employee experience

  • Serve as Brigit's IT/security point of contact with our parent company (Upbound) and affiliated brands - coordinating incident communication, aligning on policies, and pushing back where needed

• IT Audit Management & Support

  • Serve as primary liaison for third-party IT audits (SOC I & II, PCI, penetration tests, SOX) i