Senior Support Engineer

Senior Support Engineer

Direct hire / Full time, Onsite- Palo Alto, California (USA). Must be local to the bay area to be considered. No Sponsorship available.

D-Wave (NYSE: QBTS), a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our 5,000+ qubit AdvantageTM quantum computers, the world’s largest, are available on-premises or via the cloud, supported by 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our Advantage and Advantage2™ systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. 

You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many white papers. 

At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow. 

About the role
D-Wave is seeking a hands-on and technically skilled Fabrication Hardware Engineer (Senior Support Engineer) to support our fabrication group and assist in the day-to-day operations of our lab in Palo Alto, California. This individual will be a critical member of the team, ensuring smooth and efficient operation of thin film deposition tools and metrology systems, while maintaining high standards in data integrity, system performance, and lab safety.

What you'll do

• Perform regular and preventive maintenance of the physical vapor disposition (PVD) systems
• Operate and monitor PVD tools and associated equipment
• Serve as the primary technical point of contact on the lab floor—acting as the “eyes and ears” of the lab
• Proactively monitor lab infrastructure and system health
• Maintain, analyze and report data sets for PVD runs and film metrology results
• Coordinate logistics including shipping, receiving, and material transport to and from vendors
• Ensure all processes align with lab safety protocols and cleanliness standards
  
  About You

• Bachelor's degree in Engineering 5+ years’ experience in a similar role or Associate’s degree with 7+ years of experience
• Able to lift 50lbs or more and perform hands-on physical tasks in the lab
• Legally authorized to work in the U.S. and able to obtain U.S. Federal security clearance
• Attention to detail with steady hands and a commitment to cleanliness and safety
• Strong mechanical aptitude and experience with basic tools and lab instrumentation
• Strong organizational and problem-solving skills
• Effective written and verbal communication skills
• Comfortable working independently and collaboratively in a fast-paced, results-driven environment
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
  
  Bonus if:
  Exceptional candidates may bring additional experience in the following areas:
• Familiarity with Tango PVD systems in both software/hardware
• Understanding of vacuum systems and thin film integrated circuit processes
• Experience working in a cleanroom environment and following cleanroom protocols
• Proficiency in Excel and data analysis and data organization
• Experience with metrology tools
• CPR certification

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We valu