IT Project Analyst

Description

CTG is seeking to fill an IT Project Analyst opening for our client in Rochester, MN.

 

Location: Remote

Duration: 9 months

 

Overview:

• This position serves as a liaison primarily to internal IT Divisions.
• Routinely interacts with IT vendors and provides technical interpretation for required services.
• Independently manages multiple small to single medium-scale IT internal business projects from inception to close, including resource management, risk identification and mitigation, quality assurance and change control.
• Ensures communication between and among business proponents, stakeholders, and IT management regarding assignments.
• Contributes and leads improvement efforts of established guidelines, tools, templates, and methodologies.
• Continuously demonstrates effective use of group facilitation, team building and conflict resolution skills.
• Tracks and communicates work unit activities and has broad general knowledge of information technology and institution activities.
• Participates in or leads process or quality improvement efforts.

Duties:

• The scope of work is to assist with the management of an existing work intake process for IT infrastructure requests.
• This process is built using Service Now and Azure Dev Ops capabilities and the work effort would include (1) the intake, triage, and management of work requests (2) communication to assignment teams and customers (3) assessment of process for improvements.

Experience:

• IT Infrastructure projects such as Server, Telecom, Network, Data center migration, refreshes
• Working within a hospital setting that has 24x7 patient care
• Communicating status updates with customer stakeholders and project teams
• Demonstrated strong organization, communication and interpersonal skills
• Process Execution: Management/support of intake process, including triage of requests and communication.
• Process Improvement: Ability conduct process assessment and redesign (looking at current state and recommending future state).
• Tooling Skills: *Familiarity of Service Now and Azure DevOps capabilities will be key as the process leverages them both.
• Service Now (doesn’t have to be in depth on everything, but experience with things such as request forms, assignment groups and general navigation/use
• Azure DevOps – Kanban boards and general navigation/use

 Required Education:

• Bachelor's degree and training/experience in Information Technology or Business Management,

OR

• Associates degree with 2 years of technical experience.

 Preferred Education:

• A Bachelor's degree in information technology or business management

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

 

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

 

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Jeffrey Thompson at Jeffrey.Thompson@ctg.com. Kindly forward this to any other interested parties. Thank you!

 

The expected base salary for this position ranges from $30.00/hr to $33.00/hr. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Pay Range

USD $30.00 - USD $33.00 /Hr.

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great