Regional Service Manager - Cleveland, OH

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally.

Sound interesting? Then come and join our global team as a Regional Service Manager.

• Service Area – Cleveland, OH Area

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Regional Service Manager,  you will be responsible for the following:

• Responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics. The Regional Service Manager reports to the Service Market Vice President of Siemens Healthineers.

Responsibilities

• Work to maximize customer loyalty and satisfaction
• Communicate the value proposition of Siemens service to customers
• Obtaining service financial goals through revenue attainment and effective cost containment.
• Ensure compliance with FDA Good Manufacturing Practices
• Meet annual RSM goals and metrics as established
• Hire, develop, train and coach Customer Service Engineers (CSE’s)
• Prioritize customer and business objectives to provide clear direction to CSE’s
• Ensure customer satisfaction through timely follow up on all issues
• Key Customer and area Management
  • Develop long term value-based relationships with key accounts
  • Provide additional escalation support to resolve key account issues
  • Develop proactive account plans to prevent or predict issues
  • Provide continues communication across organization for key accounts

Required Knowledge/Skills, Education, and Experience

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
• Excellent organizational skills
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
• Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
• Ability to read, analyze and translate into action financial profit and loss statements.
• Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
• Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents

• Ability to thrive as a member of a collaborative, cross-functional team
• Competent knowledge of MS Office applications
• Must have a valid driver’s license and a clean driving record over the last three years.

Preferred Knowledge/Skills, Education, and Experience

• Experience in managing large, remote, employee-based territory
• Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience
• Ability to articulate and explain value of Service Agreement offerings
• Working knowledge of SAP or experience with equivalent enterprise service software solution

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual o