Medical Office Assistant I - Sleep Laboratory - Map II

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare.

Our Sleep Laboratory located in Newark De is looking for a full-time Medical Office Assistant I is responsible for creating a friendly, welcoming, calm and efficient environment for the practice. The Medical Office Assistant I serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients, updates the EMR and represents the sleep laboratory every time there is interaction with a patient.

The responsibilities of the Medical Office Assistant I will include but are not limited to.

• Schedules appointments with awareness of insurance, provider, and practice location
• Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
• Maintains confidentiality of workplace & patient information.
• Collects payments according to insurance requirements.
• Verify insurance coverage & coordinates referrals.
• Performs day-end reconciliation of appointments & payments received.
• Answer all phone calls in a professional manner and relays accurate messages.
• Put messages in to provider(s) and respond to messages from provider(s).
• Communicate with provider and staff through EMR.
• Communicate with internal and external departments.
• Keeps patients up to date on issues until resolution can be accomplished.
• Facilitate testing, labs, appointments, etc for patients.
• Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed.
• Responsible for researching issues and responding to the patient in a timely and professional manner.
• Assists with copying, faxing, and general administrative support.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

Benefits of working at ChristianaCare

• Work in a role that directly impacts the lives of our patients, staff & community!
• Generous PTO, Competitive Pay & Robust Benefits Package.
• 403B company match and Tuition Reimbursement
• 12 weeks Paid Parental Leave (after 1 year)

Office Hours:

• Day Shift - 8:00am - 4:30pm (7:30am - 4p while training)

Qualifications:

High School Graduate or equivalent required.

Experience in a medical office setting is preferred.

Knowledge, skill, and ability requirements:

Knowledge of insurance carriers

Preferred knowledge of ICD, CPT Codes & Medical Terminology

Knowledge of physician office systems and practices

Ability to work with computers

Knowledge of referral process

maintain patient confidential information possess excellent customer service skills and warm welcoming demeanor

display good oral and written communication skills

detail oriented to ensure tasks are completed

handle a fast-paced environment with high activity

Physical demands:

Sitting with intermittent standing and walking, occasional bending and reaching, intermittent light lifting and carrying.

Working conditions:

Fast-paced medical office setting. Work schedule may vary.

About ChristianaCare

Delivering health, not just health care is our promise to our community. Be a part of an organization that makes a difference in a BIG way by impacting the lives of each other and the communities we serve.

From the clinical providers to the logistical support, everyone is delivering a semblance of care in our community through their role. As an organization that puts patients first, anchoring ourselves in Love and Excellence, this delivery of care and dedication of being excellent today and even better tomorrow make us all caregivers here at ChristianaCare.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic