Senior Manager, Customer Success

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

The Senior Manager of Customer Success will play a pivotal role in ensuring the highest level of customer satisfaction and experience. This position involves leading a team dedicated to serving BILL's AP/AR clients, overseeing the delivery of services, and implementing strategies to enhance customer success outcomes for customers and the business.

Make your impact within a rapidly growing Fintech Company

• Lead and manage a diverse team of customer success professionals, including but not limited to Managers, Sales Specialists, and Customer Success Managers.
• Develop and implement customer success strategies to ensure a seamless and positive experience for all clients.
• Collaborate with other departments to align customer success initiatives with overall business goals.
• Monitor and analyze customer success metrics to identify areas for improvement and implement proactive solutions.
• Manage and oversee the resolution of escalated customer issues, ensuring timely and effective solutions.
• Foster a culture of coaching and continuous improvement within the team, encouraging professional development and knowledge sharing.
• Maintain an in-depth understanding of company products, services, and policies to provide accurate and comprehensive support.

We’d love to chat if you have:

• Proven experience in customer success, sales, service delivery, or a related field, preferably in a managerial role.
• Strong leadership skills with the ability to motivate and guide a team towards achieving set objectives.
• Excellent communication and interpersonal skills, with a knack for building strong relationships with both customers and team members.
• Analytical mindset with the ability to interpret data and metrics to drive decision-making.
• Adaptability and flexibility to manage shifting priorities and challenges in a fast-paced environment.
• Proficiency in relevant software and tools, including CRM systems and communication platforms.

This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

The On Target Earnings (OTE) range noted below are remote based roles in the specific geographic zone

Zone 1$173,300—$208,000 USDZone 2$156,000—$187,200 USDZone 3$147,300—$176,800 USD

Let’s talk about benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts 
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off 
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.   

We live our culture and values every day