1st Shift_ Senior Technician, Customer Data Management_ Onsite

Date Posted:

2026-04-23

Country:

United States of America

Location:

US-IA-WEST DES MOINES-811 ~ 811 4th St ~ 4TH

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

This role plays a critical part in the smooth flow of Maintenance, Repair, and Overhaul (MRO) operations by managing the receipt and induction of incoming repair orders under general supervision. The individual will serve as the primary point of accountability for reviewing incoming repair documentation and ensuring accurate, timely induction into the production system. This includes proactively collaborating with customer support, planning, production supervision, engineering, and quality teams to resolve discrepancies or issues that may delay processing. The ideal candidate will be adept at handling tasks of moderate to intermediate complexity and contribute to maintaining operational efficiency and service excellence.

External candidates will receive a $1,000 sign on bonus.

What You Will Do:

• Review incoming repair purchase orders for accuracy and information completeness.   Works closely with customer support team and planning team.
• Ensure incoming repair orders are processed and inducted into operations correctly and in a timely manner.
• Create appropriate sales orders in SAP to support the repair purchase orders.
• Identify appropriate work scope and assign corresponding tasks list to SAP work order. 
• Print work orders/routers and match with corresponding parts.
• Provide backup and/or support other team members within the department and serve as a resource on several topics.
• Support and follow all rules/guidelines/standards set by EHS, Quality, and CI functions as set by your leader and position.
• Perform all other duties as assigned including working extended shifts/overtime as required by the business.

Qualifications We Require:

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

Qualifications We Prefer:

• Prior SAP Experience
• Collins product knowledge
• Prepares and matches work orders/routers to parts with 100% traceability and no mismatched documentation.
• Performs self-checks and cross-functional validations, reducing order-related errors and minimizing impact to operations or customer delivery.
• Maintains compliance with EHS, Quality, and CI standards with zero audit findings related to documentation or process adherence.

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  

• Tuition reimbursement program 

• Student Loan Repayment Program  

• Life insurance and disability coverage  

• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

• Birth, adoption, parental leave benefits 

• Ovia Health, fertility, and family planning  

• Adoption Assistance           

• Autism Benefit  

• Employee Assistance Plan, including up to 10 free counseling sessions  

• Healthy You Incentives, wellness rewards program 

• Doctor on Demand, virtual doctor visits  

• Bright Horizons, child and elder care services 

• Teladoc Medical Experts, second opinion program  

• And more!  

Learn More & Apply Now!

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power