Remote Client Support Agent - Tampa

At OneTouch Direct, we pride ourselves on creating exceptional connections through outstanding customer service. As a leader in providing contact center solutions, we're looking for dedicated individuals to join our team as Remote Client Support Agents. If you're passionate about helping others and excel in a remote work environment, we want to hear from you!

Position Overview: As a Remote Client Support Agent, you'll be responsible for helping clients navigate their inquiries and concerns through clear communication. You'll act as a crucial link between our clients and the services we provide, ensuring a seamless customer experience.

Key Responsibilities:

• Handle inbound calls and inquiries from clients, providing prompt and knowledgeable support.
• Identify customer needs and determine appropriate solutions to maintain client satisfaction.
• Resolve issues and challenges effectively, escalating when necessary.
• Maintain detailed records of interactions and ensure confidentiality of customer information.
• Collaborate with team members to share best practices and improve user experience.

Requirements

• Previous experience in customer support or related field (1-2 years preferred).
• Strong communication skills, both verbal and written.
• Proficient with computers and ability to navigate support software.
• Ability to work independently in a remote environment.
• Excellent problem-solving skills and a customer-centered attitude.
• Available to work flexible hours, including evenings and weekends as needed.

Required Equipment:

• Desktop or laptop computer with Windows 11 (no Apple, Surface, or Chromebook).
• Wired internet connection (via ethernet cable).
• USB headset with noise-canceling microphone (not wireless).
• Webcam (external or built-in).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home