Global QMS Manager

Description

The role is responsible for developing, maintaining, and ensuring compliance of the Quality Management System (QMS) with ISO and industry standards (e.g., ISO9001, AS9120). Key duties include leading internal and external audits,  driving continuous improvement initiatives, conducting root cause analyses,  overseeing document control, and monitoring non-conformances through MRB  activities. The person also trains staff, ensures regulatory compliance,  interfaces with customers, and reports on QMS performance to senior  leadership. A strong focus is placed on quality, customer satisfaction, risk  mitigation, environmental and safety standards, and upholding company values  and culture.

· Responsible for maintaining certifications and developing Quality Management System in compliance with ISO9001, ISO14001, AS9120, AS6081 and other relevant industry standards and customer requirements

· Develop, implement, maintain and lead activities involved in implementation of “best-in-class” Quality Assurance Program and customer “Rand Care” program

· Maintain and develop policies and procedures of the Company to ensure that products and processes meet all applicable standards and specifications

· Lead regular internal and third-party audits of Rand Quality Program to ensure compliance with regulatory and customer requirements, and identify areas for improvement

· Monitor and analyze quality performance metrics and drive continuous improvement initiatives

· Lead cross-functional teams to identify and perform root cause analysis for quality issues and implement corrective and preventive measures

· Ensure document control is maintained accurately, and all Quality Program documents are easily accessible

· Monitor OPS team, providing training and support to ensure adherence to Quality Management System

· Monitor MRB activities and ensure that any risks associated with non-conformances are identified and mitigated in timely fashion

· Evaluate potential impact of non-conformances on compliance and customer satisfaction and analyze trends to identify underlying issues or process improvements

· Ensure that all MRB activities, decisions and actions taken are properly and timely documented   

· Train and monitor staff competency assessments in Rand Quality Program

· Stay up to date on all internal and external requirements and new issues that will impact Rand’s certifications and compliance 

· Stay updated with industry trends and regulatory changes to ensure the QMS remains current and effective

· Maintain integrity in the execution of the end-to-end process from order management through customer product acceptance

· Identify risk mitigation and customer support activities necessary to comply with customer product specifications

· Ensure environmental, health, safety and quality standards are reliably maintained and comply with global guidelines and regulatory requirements

· Interface regularly with customers and sales to ensure customer quality and metrics are achieved

· Report to Global Director of Quality and Engineering on the status of the quality system and any non-compliances, including status of material corrective actions and recommend improvements

· Report on the performance of the QMS to management 

Support Rand Culture and Values: Teamwork, Collaboration, Motivation, Optimism, Inspiration  

Requirements

  · In-depth knowledge of ISO 9001 and  other relevant quality standards

· Proven ability to lead and manage cross-functional teams

· Experience  with distribution, logistics and/or order management 

· Experience  working with an electronic components company

· Ability  to work well within a team and cross functionally

· Strong  analytical and negotiation skills  

· Problem  analysis and problem resolution at both a strategic and functional level

· Excellent communication, leadership, and interpersonal skills 

· Demonstrated  experience in a highly detailed role with attention-to-detail

· Ability  to prioritize tasks, meet deadlines and work independently in a fast-paced  environment 

works  well under pressure

· Goal oriented, ambitious, extremely motivated with strong work  ethic

  · 5+ years’ quality assurance, internal audit and/or ISO experience  preferred -OR- bachelor’s degree or technical certification in a directly  related field

· Certification  in Quality Management (e.g., CQE, CQM) is a plus

· Proficiency in Microsoft Office software (Outlook, Excel, Word,  PowerPoint, Visio)