OPS HEALTH SUPPORT SPECIALIST - 64910112

Requisition No: 856441 

Agency: Department of Health

Working Title: OPS HEALTH SUPPORT SPECIALIST - 64910112

 Pay Plan: Temp

Position Number: 64910112 

Salary:  $33,700.00 to $35,500.00 

Posting Closing Date: 07/26/2025 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Position Title: OPS Health Support Specialist, Position Number: 64910112

Working hours: (A) Monday - Thursday from 7:00 AM to 5:30 PM (B) Total hours in work week 40 (C) This position is for a 4-day work week, working 10-hour days, 30-minute lunch required.

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Clay County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

 

This position serves as the Health Support Specialist and works under general supervision of the Senior Public Health Nutritionist, position #64064098. This position is responsible for the secure collection and/ or access to records containing social security numbers and is responsible for implementing the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) at several clinic sites throughout the county as directed by the Public Health Nutrition Program Director. Duties include:

 

Responsible for determining eligibility for clients in the WIC program. This includes completion of family information, client information, and cert action screen in FL WISE system. This type of data entry is completed during certification and recertification of clients. Orient new clients to the WIC program, provide WIC information (how WIC works, food pamphlets, and Clay County WIC stores), rights and obligations, EBT card issuance letter, benefits redemption, WIC policies/procedures, and issues WIC benefits on EBT cards. Print computer generated WIC VOC/ID cards as needed. Schedules WIC appointments and coordinates other FDOH – Clay County services. Provides secondary nutrition education newsletter and other handouts. Collects surveys, performs questionnaires, and copies of child immunization records as required per QA standards and WIC/Immunization coordination. Coordinate in and out-of-state transfers. Scan documents including height and weight measurements from another source, custody papers, transfer papers, and other documents pertaining importance client’s information under WIC Procedure Manual (DHM 150-24, 8/14) and Bureau of WIC program services memos.

 

Represents WIC staff to the public when functioning as WIC receptionist. Duties include triaging the front, performing eligibility upon consent from client, and monitoring the clinic flow. Screen and route incoming calls, provide information and referral as necessary. Answer inquiries from physician offices, clients, Healthy Start Coalition, FDOH – Clay County personnel and other collaborative agencies in a professional manner, maintaining confidentiality. Take and disseminate messages in accurate and timely manner. Telephone clients for missed WIC appointments on a daily basis. Operate a variety of office equipment including computer, fax machine, copier, etc., including updates on new computer program applications.

 

Complete all required forms and reports such as Employee Activity Reports, attendance and leave records, travel expenses, etc. by the required deadlines. Complete monthly/quarterly reports by the required deadlines. Assist in uploading emails and faxes to the appropriate clients account in a timely manner and updating anthropometrics if applicable.

 

Attend required WIC and FDOH meetings. Fulfill requirements of WIC Nutrition Education modules and on-going nutrition education. In the absence of other support staff perform travel using county vehicle to fill in as required to all Clay County WIC locations.

 

Obtains clients’ anthropometric measurements (height and weight), hemoglobin, and other related program data as needed and when applicable. Documents this data appropriately in the FL WISE system. Enters the WIC ID# and other required immunization information into the Florida SHOTS database and places alert in client’s profile in FL WISE system for all certification, re-certifications, and