Manager, Technical Product Management - Contract Lifecycle Management

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Contract LifeCycle Management (CLM), where our vision is to “Always be a... people led, product centric, future focused & trusted technology partner of choice.”

The Manager, Technical Product Management owns end-to-end technology product delivery, leads and inspires the working team​.  To be successful, in the true sense of Agile and Product management the TPM must be empowered to influence and challenge stakeholders as necessary to mitigate biases and ensure the most appropriate, efficient, and optimal solution is delivered to solve the business and end users' challenges.

Responsibilities include developing technology product roadmaps and prioritizing backlogs, deeply understanding the business goals challenges including end user needs.  They apply deep product domain knowledge, partners closely with the business, senior technical product management team, technical and delivery teams as needed to ensure value delivery.

This position reports to the Sr. Manager, Sr. Technical Product Manager

Key Responsibilities:

• Product Strategy and Roadmap definition
  • Manages iCertis as a technology product, and/or suite of products with business impact.
  • Works with business partners to define the iCertis vision, strategy, and roadmap in alignment with business goals, market trends, and customer feedback.
  • Partners with business leaders, delivery teams, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.
• Requirement Gathering and Prioritization
  • Work closely with business stakeholders to influence, gather requirements and prioritize feature development.
  • Translate customer needs and market demands into clear, actionable technical product requirements.
• Cross-Functional Collaboration
  • Works as part of a team of technical product managers expected to broadly influence a large portion of the organization or with a charter to innovate/disrupt a strategically important domain.
  • Facilitate communication and collaboration among cross-functional teams, including product management, engineering, design, quality assurance, and operations.
  • Ensure alignment on product priorities, timelines, and deliverables across teams.
• Feature Development and Release Management
  • Lead the end-to-end product development process, from concept to launch. Work with engineering teams to define product specifications, oversee development sprints, conduct product reviews, and ensure timely delivery of high-quality releases.
  • Escalates risks and/or issues that might be impacting the team. Proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
• User Experience (UX) Design
  • Collaborate with UX/UI designers (as needed) to create intuitive and user-friendly product interfaces. Ensure that the product design meets usability standards and aligns with the overall product vision and brand identity.
• Market and Competitive Intelligence
  • Stay informed about CLM market trends, competitor offerings, and industry best practices. Conduct market research, competitive analysis, and customer interviews to identify opportunities for product differentiation and innovation.
• Data-Driven Problem-Solving Decision Making
  • Decomposes complex problems into straight-forward solutions. Consistently brings user feedback, strong, data-driven business, and technical judgment to decisions.
  • Monitor key performance indicators (KPIs)