Service & Parts Manager, Autonomous Vehicles

The annual starting salary for this position is between $65,000-$85,000 annually.

Here at Avis Budget Group, you’ll be joining a team of 25,000 driven people performing with purpose. Together, we’re moving the future of transportation forward through innovative, customer-focused solutions.

Our culture is performance-driven — we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We’re proud to make a positive difference in the lives of our colleagues, customers, and the communities where we operate.

Leveraging its core strengths in large scale fleet management, Avis Budget Group has entered into a strategic partnership with the leader in self-driving technology, to launch and scale a fully autonomous ride-hailing service in Dallas.  This new strategic partnership reflects the Company’s ambition to grow beyond travel and actively shape the future of mobility.  Sounds your speed? Come join our family.
 

As the Service and Parts Manager, Ride Hail, you will lead a team responsible for the overall performance of the preventative maintenance and service repair of autonomous ride-hail fleet. Your work will focus on maximizing fleet utilization and profitability while ensuring customers in the Dallas market have access to clean, well-maintained autonomous vehicles when needed.

What You’ll Do:

• Develops, implements and communicates operating plans to maximize fleet utilization in line with business and company guidelines, while overseeing, directing, and controlling the preventive maintenance programs specific to autonomous ride-hail vehicles, including sensor calibration, system integrity checks, and compliance with autonomous vehicles safety standards.
• Manage team performance against business plan by setting, communicating, monitoring and updating goals for key performance indicators, including technician productivity, response time, out-of-service time, warranty recovery versus parts and labor, vendor cycle time, and the accuracy and quality of autonomous ride-hail vehicles system repairs and calibrations.
• Assesses out of service area daily to prioritize autonomous ride-hail vehicles for repair and/or salvage, ensuring work is assigned appropriately to maintain service availability.
• Ensures all repair orders, including those involving autonomous ride-hail vehicles system components, are completed and processed in accordance with established guidelines and compliance standards.
• Ensures timely completion of recalls, preventative maintenance, and quality of vehicle repairs, including those involving autonomous ride-hail vehicle systems, sensors and software updates, while maintaining proper documentation and compliance with regulatory reporting requirements.
• Forecasts, budgets, and manages key financial drivers including, but not limited to, S&W per day and warranty recovery. 
• Selects, manages, and maintains relationships with body shops and repair vendors, including negotiating rates, conducting semi-annual audits, and ensuring service levels, autonomous ride-hail vehicles quality standards, and vendor compliance are met. Oversees purchase order use, receipt of services/goods, invoice processing, and ensures vendor insurance policies remain current. 

• Manage all areas of the employee lifecycle including hiring, onboarding, training, recognition, motivation, development and performance management to enable a high-performance culture. 
• Manage all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
• Provide a safe work environment by ensuring all safety policies and practices are followed and maintained, partnering with Safety where appropriate.

What We’re Looking For:

• High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)
• 2+ years’ experience in related field (supply chain operations, logistics, fleet management, rental car, ride hail, mobility services or related service industries) of progressive operations and logistics management, including managing a team of people. 
• Demonstrated exceptional teamwork and collaboration skills with a successful track record working in highly matrixed environments.
• Excellent organization and prioritization skills, self-starter, able to work in a fast-paced environment with minimal supervision
• Solid financial acumen and forecasting skills
• Solid understanding of electric vehicles (EVs) and electric safety awareness
• Familiarity with depot operations, vehicle readine