Principal Product Manager – Digital Wholesale Experience

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This is a hybrid work environment with three days in the office

T-Mobile Wholesale is seeking a Principal Product Manager to lead the strategy, execution, and evolution of our digital experience ecosystem — including Your Name Our Wireless and marketplace platforms.

In this pivotal role, you’ll define and execute a vision that enhances customer experience, drives adoption and revenue, and positions T-Mobile Wholesale for long-term growth through digital innovation.

The ideal candidate is a strategic, customer-obsessed product leader who thrives in ambiguity, connects strategy to execution, and influences at all levels. You bring a blend of commercial acumen, data-driven decision-making, and digital expertise to deliver measurable impact.

Key Responsibilities

Product Vision, Strategy & Leadership

• Own the full product lifecycle — from ideation to launch and optimization — for digital wholesale products and experiences.
• Develop and drive the product vision, strategy, and multi-year roadmap aligned with T-Mobile Wholesale’s growth objectives and OKRs.
• Use customer insights, market trends, and data to prioritize high-impact features and initiatives.
• Partner across Engineering, Design, Marketing, Analytics, and Commercial teams to deliver cohesive, revenue-driving experiences.
• Lead business case development, financial modeling (ROI, NPV), and investment prioritization to maximize customer and business value.
• Present to and influence executive leaders (VP/SVP) to gain alignment and funding for key initiatives.
• Track product performance using KPIs and analytics to guide continuous improvement and long-term success.

Customer Experience & Innovation

• Champion usability, design scalability, and accessibility across all digital touchpoints.
• Leverage expertise in digital commerce and CX design to create intuitive, conversion-driving experiences.
• Explore emerging technologies, platforms, and business models to fuel innovation and future growth.
• Collaborate with suppliers and external partners to deliver scalable, customer-centric digital capabilities.

Product Execution & Delivery

• Manage and prioritize the product backlog based on strategic alignment, customer value, and ROI.
• Translate strategy into actionable requirements and partner with engineering and design to deliver scalable, high-quality solutions.
• Drive experimentation through A/B testing, usability research, and prototyping to validate and optimize experiences.
• Ensure execution excellence aligned with long-term architecture and platform scalability.
• Lead launch readiness, collaborating with Go-To-Market, Commercial, and Operations teams to drive adoption and performance.
• Resolve production issues and balance short-term delivery with long-term quality and innovation.
• Integrate AI and machine learning capabilities to personalize, automate, and enhance engagement across customer and partner journeys.

Leadership & Influence

• Mentor and elevate product teams, fostering a culture of digital excellence and design maturity.
• Communicate effectively across teams and executives, aligning business strategy with technology execution.
• Promote a data-informed culture, using insights to measure performance and drive iteration.

Qualifications

Required

• Bachelor’s degree
• 10+ years of relevant product management experience in an agile software development environment
• Proven success leading complex, cross-functional digital initiatives from ideation to launch
• Track record of delivering measurable business outcomes (revenue, adoption, retention, satisfaction)
• Strong financial acumen (ROI/NPV modeling, business case development)
• Deep understanding of customer experience design, digital commerce, and scalable platforms
• Exceptional communication and executive influence skills
• Experience operating in fast-paced, ambiguous environments with both strategic and hands-on execution
• Strong analytical mindset with expertise in defining and leveraging success metrics
• Experience collaborating with engineering, UX, analytics, and marketing teams

Preferred

• Experience in te