Manager, Retail Planning and Analytics

Company Description

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States, with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

We are hiring for a Manager, Retail Planning and Analytics, to join our growing team!
 

Job Description

This role is responsible for analyzing and reporting labor and financial data. Beyond delivering insights, the role develops and presents data-driven solutions to brand leadership, enabling them to anticipate challenges and make informed decisions that drive optimal performance.

What Would You Do? The Specifics.

Financial Analysis & Reporting

• Prepare weekly, monthly, and quarterly reporting on brand financial performance, including labor-to-sales ratio, cost per labor hour, productivity, operational KPIs and other enablers to the plan
• Build financial models and dashboards that connect staffing decisions to sales results, optical performance metrics, and profitability.
• Support Finance with forecast updates, budget cycles, scenario planning, and P&L analyses.
• Conduct root-cause analysis for labor variances and present actionable insights to operations and finance leadership.
• Develop modeling for the financial impact to inform key decisions for the brand, including lab optimization, store profitability, and real estate opportunities.

Labor Budgeting & Forecasting

• Analyze and maintain labor budgets across Emerging Brand store formats using industry best practices; identify trends and recommend opportunities to improve labor efficiency.
• Forecast labor costs using sales trends, exam volume expectations, patient flow patterns, and productivity benchmarks.
• Model payroll impacts of new store openings, brand initiatives, and labor standard changes.
• Model new initiatives for emerging brands

Workforce Planning

• Design staffing models that support retail sales, lab workflow, and exam lane coverage while maintaining financial efficiency.
• Partner with Store Operations and Field Leadership to align schedules with labor standards, optical workflows, and peak traffic periods.
• Evaluate the impact of scheduling decisions on exam capacity, conversion, and patient experience.

Payroll & Labor Cost Analysis

• Perform detailed analysis of payroll hours and dollars across optical stores, identifying trends, variances, and cost-saving opportunities.
• Analyze overtime, premium pay, schedule adherence, and labor mix to ensure efficient resource utilization.
• Provide insights into labor drivers such as optician skill mix, doctor coverage, lab technician capacity, and sales-to-staff ratios.

Cross-Functional Collaboration

• Partner with Finance, HR, Clinical Services, Store Operations, and Workforce Management teams to support enterprise labor strategies.
• Provide analytical support for retail initiatives such as new store openings, pilot tests, scheduling tools, operational transformations, and optical automation.
• Support brand sales analytics and planning by analyzing performance results and providing insights that help leaders address operational challenges and improve business outcomes.
• Conduct cross-functional analysis of sales, customer, and labor data to identify inefficiencies, surface insights, and support data-driven decision-making.
• Partner with Brand and Lab teams to ensure accurate, timely reporting and contribute to financial and operational models that support optimized operations.

Tools & Systems

• Leverage workforce management systems (e.g., UKG, Kronos), POS/EHR data, and BI tools to improve labor accuracy and reporting.
• Support implementation and refinement of labor standards, scheduling tools, and system enhancements.

Qualifications

Work Experience

• 7+ years experience in labor analytics, financial analysis, workforce planning, or retail operations (Required)

Education

• Four-year college degree or equivalent experience. Bachelor's degree in finance, business, data analytics, retail operations, or a related field. (Required)

Additional Skills

• Strong proficiency in Excel and workforce management tools (UKG/Kronos strongly preferred). (Required)
• Experie