Manager, Remote Sales Support

Wyndham Hotels & Resorts is now seeking a Manager, Remote Sales Support to join our team at the Remote in the United States location in Remote, Remote.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Manager, RSS will be responsible for driving topline results among their assigned Casino/Resort hotels by developing and implementing clear, measurable and proactive go-to-market sales initiatives. The Sr. Manager supports the adoption of WHR derived programs, Global Sales strategies, Global account connectivity and lead the adoption, use, and continued support of assigned hotel revenue generating platforms and resources. In addition the Manager RSS will develop a strategic Casino/Resort derived road map individualized to each assigned Casino/Resort hotel to be utilized by the Manager RSS.  The Manager RSS will establish bi-weekly touchpoints that in combination will provide direction on how they are planning to leverage WHG’s vast set of resources.  Utilization of Salesforce Lightning to record, track and report out measurable results in the areas of Sales Activities, revenue pipeline, and overall revenue booked is required.

What you'll do

• Proactive Prospecting –Identify and contact demand generators in the market, conduct competitive set research to secure new group and local accounts, and negotiate rates.
• Respond to Leads – Respond to all incoming sales inquiries.
• Manage the RFP Process – Complete all RFPs sent via brand channels, create compelling business cases for preferred accounts, and collaborate with the hotel’s National Account team to procure more room nights.
• Account Maintenance –Sustain on-going, consistent communication with your current clients to strengthen relationships and loyalty.
• Marketing – Assist with the creation of marketing collateral to promote hotel offerings. Ensure that property pages on supplier sites are optimized and updated.
• Training – Ensure the on-site team is trained to support the hotel’s sales effort.

You'll be successful if you have

• Casino/Resort Experience.
• Revenue focus.
• Strong account management skills. 
• Ability to multi-task and manage competing priorities while on tight deadlines.
• Effectively work with multiple levels of leadership cross-functionally to achieve results.
• Problem solving skills.
• Strong attention to detail.
• Strong relationship management skills.
• Capable of working independently.
• Excel and power point skills.
• Ability to achieve targeted booked revenue.

Required Qualifications/Experience

• Casino/Resort Experience Strongly Preferred.
• Multi-property Experience Strongly Preferred.
• Bachelor’s degree preferred.
• Minimum of 2-5 years’ sales experience in a mid-scale hotel required.
• Strong project, organizational and time management skills.
• Ability to use independent judgment and makes decisions.
• Excellent written and oral communication and interpersonal skills.
• Proficiency in Microsoft Office applications (Word,Excel, PowerPoint, etc.) 
• Experience with Sales and Revenue Management Tools (e.g., Salesforce.com, etc.).
• Ability to work remote and stay focused.

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission