POSITION PURPOSE

Performs administrative duties and provides general support for multiple departments, including Engineering and Housekeeping.  Responsibilities include, but are not limited to, maintaining filing systems, maintaining checkbooks, maintaining Payrolls, acting liaison between corresponding departments and vendors, and maintaining a professional environment.  Confidentiality and integrity is of utmost priority to this role.

Supervise the operation of the engineering/housekeeping staff; promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.  

ESSENTIAL FUNCTIONS

1. Perform clerical duties such as typing correspondence and reports, filing, and answering phones.  Maintain and upkeep various filing systems, including vendor information where necessary.
2. Assist Managers in daily payroll duties
3. Assist managers in updating monthly checkbooks and coding invoices for the departments
4. Daily liaison for lost and found.
5. In charge of Synergy logs for Housekeeping
6. In charge of coordinating the PM program through communications with all three departments
7. Assist in month inventories for the departments
8. Assist in ordering supplies for the departments
9. Assist managers in scheduling appointments, meetings
10. Maintain a professional working environment and attitude.
11. Maintain and upkeep of all office equipment.
12. Answer all telephone calls coming into the Housekeeping office.
13. Coordinate and distribute guest requests via StarGuest and telephone and ensure they are addressed promptly.
14. Manage early arrivals/VIPs' special requests by continuously providing update for Housekeeping Managers on priority of rooms needed
15. Update additional credits/rollaway beds and cribs make up and delivery charges sheet daily.
16. Ensure that the key and phone distribution system is well-maintained and inventory record is updated.
17. Record all late/absent employees on designated attendance sheet.
18. Monitor occupancy status of guest rooms on a constant basis and ensure continuous communication with the Front Office

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards.

• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilit