Human Services Assistant- Worcester- Arabic

The Department of Transitional Assistance is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.

Duties and Responsibilities

·         Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.

·         Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.

·         Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.

·         Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures. 

·         Inform and direct clients in the lobbies, waiting rooms, and self-service stations.

·         Promote customer service delivery through document processing and management.

·         Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.

·         Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.

·         Stay current and up to date with self-service options, including but not limited to kiosks, scanning, DTA Connect, and Mobile apps. 

·         Exchange information with internal and external contacts per existing department policies.

·         Provide administrative support within the local office as assigned by the supervisor.

·         Performs other duties as assigned in accordance with Departmental Policy.

Required Qualifications

·         Excellent written and oral communication skills.

·         Excellent reading comprehension skills.

·         Excellent listening skills, including the ability to ask questions to enhance communication and understanding. 

·         Strong interpersonal skills that demonstrate the ability to work with diverse populations in multiple roles.

·         Ability to handle multiple priorities in a fast-paced environment.

·         Ability to manage high-stress situations in a professional manner.

·         Ability to understand and apply policies and regulations.

·         Ability to be flexible in order to respond to changing requirements and priorities. 

·         Ability to handle multiple responsibilities and meet various deadlines through strong organizational and time management skills.

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