Sr. Mgr, Client Services

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we’re missing is you.  Apply today!

About the role

POSTION SUMMARY

The Sr. Client Services Manager oversees a team of Technical Service Specialists responsible for providing exceptional customer support, technical waste guidance, and sales support within the hazardous and non-hazardous waste management industry.

This position ensures the team delivers accurate waste characterization, compliant documentation, and timely customer communication while supporting Sales and Operations in servicing and growing customer accounts. The Supervisor plays a key leadership role in maintaining regulatory compliance, optimizing internal workflows, and fostering a culture of responsiveness and customer excellence.

ESSENTIAL FUNCTIONS

The duties may include, but are not limited to, the following:

• Supervise, coach, and develop a team of Technical Service Specialists, providing guidance on technical, regulatory, and customer service matters.
• Assign and monitor workload to ensure timely processing of waste profiles, customer inquiries, and service requests.
• Conduct regular performance reviews, provide feedback, and support professional development.
• Foster a collaborative, accountable, and customer-focused team culture.
• Ensure high-quality, timely responses to customer inquiries, pricing requests, and technical questions.
• Partner with Sales to support business growth and customer retention through superior service delivery.
• Review and approve waste profiles, pricing requests, and documentation prior to submission.
• Act as an escalation point for complex customer issues, coordinating resolution with Sales, Operations, and Compliance.
• Provide oversight to ensure all waste is accurately profiled, classified, and managed according to EPA, DOT, and RCRA regulations.
• Verify that documentation (SDSs, manifests, lab results) meets regulatory and facility requirements.
• Ensure all team members adhere to internal procedures and maintain audit-ready records.
• Stay current on industry regulations, facility capabilities, and emerging waste management technologies.
• Collaborate with Operations, Dispatch, and Logistics to ensure seamless scheduling and waste shipment coordination.
• Monitor throughput and turnaround times to maintain service-level expectations.
• Identify workflow inefficiencies and recommend process improvements.
• Support billing and revenue integrity by ensuring accurate and timely completion of service documentation.
• Track and report on key metrics (profile approval timelines, customer satisfaction, volume growth, etc.).
• Identify trends, recurring issues, and areas for improvement in service delivery or technical processes.
• Lead or participate in cross-functional initiatives aimed at enhancing customer experience and compliance performance.
• Support internal and external audits related to technical and customer documentation.

• Other duties as assigned

QUALIFICATIONS & REQUIREMENTS

• 7 or more years of experience in the waste/environmental industry or customer/account management
• Bachelor’s degree in Environmental Science, Chemistry, Business or related field preferred.
• Strong knowledge of hazardous / non hazardous waste regulations (EPA, DOT, RCRA, TSCA) and waste profiling processes.
• Experience reviewing SDSs, lab results, and waste profiles.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to convey techn