Neuro Regional Account Mgr. - IL & IN, Michigan, Northeast IL

The Regional Account Manager (RAM) operates remotely from a home office within the assigned territory, reporting directly to the Regional Director of Sales (RDS). 

** There are currently 3 openings due to expansion, please include in your cover letter preferred territory: 

1. IL & IN
2. Michigan
3. Northeast IL

Responsibilities: 

• Responsible for serving as a primary representative and liaison for key providers, and other regional clients of Mayo Clinic Laboratories (MCL). 
• Analyzes market trends and referral data to identify existing and potential partnerships. 
• Manages data governance and documents activities in customer relationship management system. 
• Develops and maintains favorable relationships that meet the strategic objectives of both our clients, customers and MCL. 
• This position is responsible for developing annual client renewal and retention strategies, cross-selling and up-selling opportunities, and achieving long-term client satisfaction and growth. 
• Client-based activities include securing, organizing, and executing client visits, meetings, and touchpoints. 
• Must be familiar with a variety of health care, health insurance, and health promotion concepts and trends. 
• Must be able to represent Mayo Clinic and the array MCL testing and services including key differentiators, strategic growth areas, demand management, service expectations, disease management tools and MCL services. 
• Acts as a general resource and point of contact for external organizations and internal colleagues to drive practice promotion and engagement strategies. 
• Must be able to work collaboratively with key decision-makers both externally and internally to meet client and site-based needs. 
• Must be able to effectively manage time and priorities across a regional client base and strategic growth priorities. 
• Communicates professionally in writing and verbally with local area team, health care organizations, clients, MCL leaders and colleagues. 
• Up to 80% travel is expected in this position

• Bachelor's degree required in business, sales or health related field with two years of experience or a related degree plus three years. 
• Experience working in a health care organization, externally facing client relationship support, client support services, event or site visit management (F2F and virtual), market analysis or sales within the health care, health promotion, or health insurance industry preferred. 
• This position requires incumbent to work from an office in their home located within specific territory of support:

1. IL & IN
2. Michigan
3. Northeast IL

*Visa sponsorship is not available for this position*

Additional Experience and/or Qualifications:

• Strong organizational, data analysis and project management skills. Ideal candidate will possess experience with committee support, customer service, workflow improvement and with external client relationship management and support. 
• Must have excellent human relations skills to interact effectively with high level contacts within and outside of the organization. 
• Excellent oral and written communication skills to effectively facilitate meetings, deliver presentations, craft proposals, and communicate clearly and succinctly. 
• Tact and sensitivity to handle challenging issues with high revenue clients with diplomacy and consistency. 
• Must have a track record of successful operational plan development and management in support of strategy, project management and execution, and business planning. 
• Proven ability to collaborate effectively with physicians, administrators, and staff at all levels of the internal organization and with external organizations is required

Licensure/Certification Required:

• Valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation.
• FACHE certification preferred.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supp