Tour Operations Associate, Japan

About Fora

Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.

At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.

Our platform combines innovative technology with the human touch, offering:

• Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
• A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
• Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
• Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.

Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 100+ full-time employees based in downtown New York City. We are proud to be backed by an incredible group of investors, including Forerunner Ventures, Insight Partners, and Heartcore Capital, whose support underscores our commitment to building a platform that not only revolutionizes the travel industry but also creates meaningful opportunities for individuals everywhere.

Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.

About The Role

We’re looking for a resourceful and detail-oriented Tour Operations Associate, Japan to join our high-growth, high-impact team at Fora. As we continue to grow our footprint in Japan, this role will play a key part in coordinating customized multi-day trips, acting as the crucial link between our travel advisors, travelers, and our Japan-based partners. Reporting to the GM of Japan, this is an excellent opportunity for someone who is passionate about travel logistics, client service, and building unforgettable itineraries in Japan.

Key Responsibilities

Trip Planning & Execution (50%)

• Serve as the primary operations liaison between Fora’s travel advisors, and our DMC partners in Japan.
• Coordinate and manage all aspects of multi-day trips, including accommodation, transportation, guides, and activities.
• Track and confirm all bookings, ensuring accuracy and alignment with client expectations.
• Support customization of itineraries based on traveler preferences and budget.
• Troubleshoot operational issues and help resolve booking conflicts or last-minute changes.

Process Development & Tools (30%)

• Create and update internal SOPs for Japan tour operations.
• Maintain internal trip-planning tools, pricing sheets, and DMC partner information.
• Identify workflow inefficiencies and propose improvements to streamline the planning process.
• Assist with internal documentation and knowledge sharing across the tour operations team.

Support & Communication (20%)

• Respond to inbound questions and requests from travel advisors related to Japan itineraries.
• Monitor trip timelines and proactively communicate with advisors about deadlines, changes, or outstanding tasks.
• Help manage feedback loops with DMCs to improve service quality and traveler