Enterprise IT Support Officer Equipment and Telephony Installer

General information

Requisition # R60464 Locations USA-VA-Herndon Posting Date 05/15/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with ManTech!

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) – Equipment and Telephony Installer to join our team in Herndon, VA.  In this role, you support a Dedicated Support Team supporting the Voice Program Recap Office (VPRO) installing network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules.

Responsibilities include, but are not limited to:

• Performing high quality installations and troubleshooting a variety of telephones, running and terminating cables to voice switch equipment.

• Dressing cabling appropriately according to industry and Sponsor standards.

• Mounting voice and network equipment in racks, running and connecting both power and service cabling as appropriate.

• Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel.

• Local travel will be required between customer buildings.

Minimum Qualifications:

• Minimum 10 years of experience with implementation of the following infrastructure networks:

  • Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting).

  • Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting).

• Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks.

• Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations.

• Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.

Preferred Qualifications:

• Experience with implementation on the Sponsor's new unclassified network LAN infrastructure.

• Special non-commercial systems administrator experience (access management/file transfer)

• VoIP Telephone Installation experience.

• Related work experience in IT hardware and cabling installation.

Clearance Requirements: