Product Delivery Associate - Call Routing Product

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.
  As a Product Delivery Associate in Call Routing Product, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.
  Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines 
• Partner with Line of Business (LOB) to solve complex business needs, discovering & documenting requirements
• Provide 1st & 2nd level production triage / support
• Create job aide and process collateral with solution and project documentation 
• Develop recommendations to improve solution and experience, targeting customer and operational efficiency gains
• Assess testing needs, test team collaboration & audit of test results
• Provide triage and support to production/client to promote recommendation to strengthen controls
• Execute system configuration updates

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams 
• Executive mindset with communication skills
• Working knowledge of JIRA and SQL 
• Analytical & Query Analysis skills with the ability to construct thorough opportunity & change analysis 
• Working knowledge and implications of call center operations and technology business needs and strategies 

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes 
• Developed knowledge of the product development life cycle

This position may require:

On-Call 24x7

Weekly overnight changes between 8pm to 7am eastern time 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious prac