Healthcare Receptionist

About Pacific Health Group:

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. Our mission is to improve health outcomes by addressing social determinants of health and coordinating comprehensive, community-based care. Through our Enhanced Care Management (ECM) and Community Health initiatives, we support underserved and high-need populations across California. If you are passionate about making a difference in people’s lives and thrive in a collaborative, mission-driven environment, we’d love to have you on our team.

Position Summary:

We are seeking a professional, friendly, and tech-savvy Healthcare Receptionist to serve as the first point of contact for our members, vendors, and partners. The ideal candidate will have prior experience using RingCentral or similar cloud-based phone systems, a strong background in customer service, and the ability to manage high call volumes efficiently and courteously.

Key Responsibilities:

Phone & Communication:

• Answer and route a high volume of incoming calls using the RingCentral phone system

• Screen and direct calls appropriately, taking accurate messages when needed

• Monitor voicemails and ensure timely callbacks and follow-ups

• Provide information to callers regarding clinic hours, services, policies, and appointments

Patient Interaction:

• Greet patients and visitors in a warm and professional manner

• Check patients in and out, ensuring all information is accurate and complete

• Assist with scheduling, rescheduling, and confirming appointments

• Handle inquiries related to insurance, billing, and basic medical services

Administrative Duties:

• Maintain front desk operations, including faxing, scanning, and filing documents

• Verify insurance eligibility and collect co-pays or other payments

• Maintain confidentiality of all patient records in compliance with HIPAA

• Support clinical and administrative teams as needed with additional tasks

• Assist the HR department as needed and requested

Required:

• Minimum of 1 year of experience as a receptionist in a healthcare setting

• Proven experience using RingCentral or similar VoIP communication platforms

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Comfortable multitasking in a fast-paced environment

• Proficient in using basic office software (e.g., MS Office, Google Workspace)

Preferred:

• Bilingual (English/Spanish or other languages) a plus

• Knowledge of medical terminology

Compensation & Benefits:

• Competitive hourly rate of $18.00 - $22.00

• Health, dental, and vision insurance options

• Paid time off and holidays

• Opportunities for career advancement and training

Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred

• Ability to manage sensitive and confidential information with discretion

• Strong time management skills and the ability to prioritize tasks independently

• Experience working in a remote environment or with remote teams

• Positive attitude, dependable, and adaptable to changing priorities